Aurigny help Thomas Cook pax

Aurigny are sad to hear of the closure of Thomas Cook and our thoughts are with our industry colleagues and all those staff affected by this.

Chief Executive, Mark Darby said: “We know that some Aurigny customers will have flights and holidays booked with Thomas Cook, which will now need to be re-arranged and as Guernsey’s community airline we’d like to assist local residents who may have been affected by the collapse of the tour operator.”

If you have an Aurigny flight booking to connect to a Thomas Cook flight or holiday then please focus on re-arranging all the other elements of your package first. Once you have done that, please call us on 01481 267267 with your booking reference and we will re-book you onto another flight on the same route where we have space available and waive any change fees or differences in fare that would normally apply.

If you need to fly on a different route on our network to meet your re-arranged holiday plans then we will waive the change fees at this time.

If you decide to delay your holiday and cannot find a new package to meet your needs at this time then we can put your Aurigny flights on hold for up to 6 months from TODAY’s DATE (23/09/19).

Aurigny is making this offer for two weeks. Therefore, we ask those customers wishing to change bookings to do this by close of business on Monday 7th October, 2019. Customers must provide evidence of their Thomas Cook booking in order to take advantage of this offer.

Once again Aurigny sends their best wishes to Thomas Cook travellers and staff alike in these uncertain times.