Barcelona - Aurigny’s new route to the Mediterranean
Aurigny is delighted to announce that tickets will soon be on sale for a new summer route from Guernsey to Barcelona.
Malcolm Coupar, Aurigny’s Commercial Director, says: “When we bought the jet we did strongly hint that we’d try to make some extra use of its range and seating capacity by trying out a Mediterranean destination. After a lot of background work, we’re pleased to be able to confirm that we’ll be operating high season flights to Barcelona this summer. The Embraer is an investment on behalf of the people of Guernsey and the service to Barcelona is designed as a treat for islanders. We believe this direct service is a first for Guernsey.”
He continues: “Barcelona is a great place for a family holiday because it’s a city by the sea. You can mix culture, like a trip to see the architect Gaudi’s world famous church, La Sagrada Familia, with a relaxing afternoon on the beach. There are several excellent water parks either in the city, or nearby. Accommodation is plentiful and one idea for a varied family holiday is to spend a few nights in Barcelona and a few nights in one of the Costa Brava’s many resorts.”
Tickets for Aurigny’s Barcelona getaways will soon be available at both Aurigny.com and local travel agents. Fares start at £119 per person, one way.
Blue Islands and Aurigny to discontinue Guernsey – Jersey Code Share arrangement
18 January 2017
Blue Islands and Aurigny have decided jointly not to continue the inter-island Code Share operation between Guernsey and Jersey. The current agreement lasts until 16 March this year, the Code Share between the two airlines will cease after that date.
The inter-island service will continue to be operated by Blue Islands. Any passengers booked with Aurigny to fly to Jersey or Guernsey between 17 March and 26 March will be re-booked automatically onto a Blue Islands flight and contacted by Aurigny to confirm this. Aurigny passengers who have made a booking after 27 March to fly to Guernsey or Jersey will be contacted by Aurigny and given the option of being re-booked onto a Blue Islands flight, or offered a full refund. Customers can contact Aurigny on 01481 822886.
The inter-island Code Share came into effect in March 2014, following its approval by both airlines and CICRA, the Channel Islands’ competition regulator. The agreement was for an initial period of two years.
Aurigny tops the Gatwick Punctuality League Table
Aurigny is the most punctual airline serving London Gatwick over the current winter period. Statistics released by Gatwick airport place Aurigny first out of the thirty-nine airlines serving the London hub.
Aurigny’s CEO, Mark Darby, says: “Punctuality is an essential element of Aurigny’s service to our customers and we continually strive to get our flights away on time across our network. Arriving and departing on time forms part of our service level agreement with our shareholder, the States of Guernsey. Our number one placing is excellent news given how busy Gatwick is and shows that our decision to move to Airline Services for our Gatwick handling was the right one.”
Martin Spiers, Airline Services Handling General Manager at Gatwick, says: “We have been supporting Aurigny at the South Terminal since September 1st and we are extremely proud to be a part of their success at Gatwick. Providing a safe environment, exceptional customer service, on time performance and baggage delivery is key and critical to our business, ensuring that all our customer airlines’ passengers receive the best experience possible at Gatwick.”
Aurigny flies high in the annual Which? Airline Survey
Aurigny has made a positive start to 2016 by coming second equal in the annual Which? magazine best short haul/economy airline survey. This means that Aurigny is by far the most highly rated British airline in its class, easily beating British Airways, EasyJet and Flybe, who ranked 6th, 12th and 15th respectively. Aurigny’s top five rating means that for the third consecutive year, the influential consumer magazine has granted it “Recommended Provider” status for the overall quality of its service.
The survey was compiled in September 2015 and is based on the independent feedback of Which? readers who’d flown with Aurigny last summer. They gave the airline maximum points and a five star rating for ease of boarding, seat comfort and legroom and customer service. It was highly rated and scored four stars for the cabin environment and the provision of in-flight food and drink. Its punctuality score was 80%. Both Aurigny and Aegean Airlines share joint second spot in the survey with an overall customer score of 76%, behind Norwegian’s 78%. Aurigny is noted as one of a very few airlines in the short haul/economy category to include a free hold luggage allowance (a generous 20 kg).
Aurigny’s CEO, Mark Darby, says: “This is a great way to start what we hope will be another successful year for Aurigny. In October 2015 we scooped silver at the ERAA Airline of Year awards which shows we have the respect of the European aviation industry. Now, a further Which? award, to add to those we’ve collected from that organisation in 2014 and 2015, demonstrates that our customers appreciate the Aurigny flying experience. I’m especially pleased to note that we are the only British airline in the top five, comfortably ahead of British Airways, EasyJet and Flybe.”
Malcolm Coupar, Aurigny’s Commercial Director, says: “The Which? Airline Survey is based on their readers’ objective assessment of some crucial customer satisfaction areas, notably the overall service we offer our passengers, the ease and speed of boarding our aircraft and cabin cleanliness and seat comfort. “Recommended Provider” status means that the people who completed the online survey were very satisfied with their Aurigny flight and prepared to recommend us to others. For a small airline, that’s a great accolade and it helps raise our profile in the UK and Europe amongst potential customers and the industry.”
Aurigny launches another new route for 2016, to Norwich Airport
For the second time in a week, Aurigny is launching a new route for 2016. We will be linking Guernsey with East Anglia this coming summer, with a weekly Saturday service to Norwich Airport. Flights are on sale now. Our aircraft leaves Guernsey at 0730 and arrives into Norwich at 0855. The return flight departs Norwich 30 minutes later. The Saturday only service will begin on 14 May and end on 17 September.
Aurigny seized the opportunity to begin the new seasonal service after Flybe decided not to operate to Norwich in 2016. Malcolm Coupar, Aurigny’s Commercial Director, says: “This is an exciting time for Aurigny as we continue to expand our UK network. We’re enhancing the traditional seasonal link with Norwich by adding 45% more seats on the route and flying on a Saturday, not a Sunday. We believe offering customers an earlier start to their holiday will prove more popular.”
He continues: “Norwich is a great tourist destination for people from the Bailiwick. The airport is located close to the city, which is a mix of historical architecture and very modern, striking buildings. Norwich is rightly famous for its cathedral and castle and it’s England’s only UNESCO City of Literature. One of the most popular waterways in Europe, the Norfolk Broads National Park, is easily accessible from the capital, while the seaside towns of Cromer and Southwold aren’t too far away.”
Passengers flying to Norwich can enjoy Aurigny’s free “perks” of 20kg of free hold baggage and 10 kg of cabin baggage plus a free soft drink, or a tea or coffee, en route.
Richard Pace, General Manager, Norwich International Airport, commented: “We are delighted that Aurigny has taken the opportunity to include Norwich within their 2016 operation. We look forward to working with Aurigny and welcoming them to Norwich for the first time next summer.”
Wendy Pedder, the Marketing Manager with Visit Guernsey, says: “The launch of Aurigny’s seasonal Norwich route allows us to continue to target and attract visitors from East Anglia. We look forward to maximising the potential from this region by working together with Aurigny and our tour operator partners.”
Aurigny’s advice to passengers on what can and can’t be carried as baggage on its flights
As the busy Christmas period approaches, Aurigny is receiving a number of enquiries regarding what can and can’t be taken as hand or hold luggage on its aircraft. Given this, we thought we’d list some common items that are entirely acceptable to carry on our flights and some that aren’t.
There are strict safety rules on taking battery powered devices on aircraft and the increasingly popular Hoverboard will not be accepted as either hold or cabin baggage. Aurigny’s Ground Training Manager, Andy Groves, says: “Hoverboards use large and powerful lithium batteries that cannot be removed or isolated easily, which creates the potential for a short circuit, which could in turn start a fire. So, in common with the vast majority of UK airlines, we will not take these items in any form of baggage.” He continues: “Batteries are measured in Watt Hours (Wh) and those in Hoverboards normally have a rating of 160Wh or more which classifies them as Dangerous Goods. We would only accept a battery like this if we were given adequate notice and it was carried separately from the device it powers, in a purpose built case.”
Presents being taken through airport security will need to be screened and possibly examined, so be aware that the security staff may remove any wrapping. Passengers can take tablets or phones that are intended as gift items as long as they are easily removed from their box and can be screened. Christmas crackers can only be carried in hold luggage, but the limit is one box per passenger and the cellophane wrapper must be intact or carriage will be refused. Customers travelling with Aurigny who are taking essential medication should carry that as part of their hand luggage and not put it in the hold. There are no exemptions to the 100ml limit even if the liquid is medication.
Aurigny’s advice to passengers on cabin baggage
The increasing popularity of carry-on lugage means that Aurigny is having to be more vigilant over its maximum size and weight policy. Check in staff are being instructed to apply, strictly, the airline’s long standing, published policies, which allow one small item of cabin baggage per passenger. The maximum dimensions for a bag are 48 x 36 x 20 centimetres or 18 x 14 x 8 inches (approx.) and it must weigh no more than 10 kg. There are “sizer gauges” at Aurigny check in desks across its network and passengers should ensure their bag fits within the gauge. If it doesn’t, then the item will need to be checked in as hold luggage.
Aurigny is finding that increasing numbers of passengers are taking large, or multiple items of cabin baggage, which quickly fill overhead lockers. This is a particular problem in the lead up to Christmas but it has become a general trend which disadvantages those who have small bags but can’t find room for them. Cramming bags into lockers can damage them and stowing large volumes of hand baggage slows down the boarding process, making it more difficult to achieve on time departures. We want our passengers to work with us to ensure that only cabin friendly, single, small bags are taken on board.
Malcolm Coupar, Aurigny’s Commercial Director says: “We are one of a very few regional airlines that doesn’t charge for hold baggage and I’d encourage our customers to put their bags in the hold. We have a generous hold luggage allowance of 20kg per person which can be pooled by two or more people travelling together, although no single case may weigh more than our maximum of 23kg. Within reason, there is no limit on the number of hold luggage items per person, so checking in an oversized cabin bag as well as a suitcase destined for the hold, shouldn’t be a problem.”
Aurigny to launch a new service to Leeds Bradford Airport
Aurigny is to begin a new, direct, year round service to Leeds Bradford airport beginning on Friday 27th May 2016. Throughout the summer, it will operate on Mondays, Wednesdays, Fridays and Saturdays, leaving Guernsey at midday and arriving in Leeds Bradford at 13.40. The return flight will depart Leeds Bradford at 14.10, arriving in Guernsey just before 1600. From October to May, it will run on Mondays and Fridays, at the same times. This will allow customers from the Channel Islands to enjoy off season, weekend breaks away.
Malcolm Coupar, Aurigny’s Commercial Director says: “Leeds Bradford is a welcome addition to the Aurigny network and it’ll offer a gateway to Leeds and Yorkshire to our local customers. There are some amazing places to visit in an area rich in history and landscape. For those who love the outdoors, the Yorkshire Dales and Bronte country are close to both Bradford and Leeds, which themselves are large, culturally diverse cities. In fact, the Leeds Bradford conurbation is the largest “city” area outside London and is perfect for quality shopping and a wide range of cultural activities. Also easily accessible from Leeds Bradford are Harrogate and York, the former famous as an upmarket spa town and latter for its Minster, Viking heritage and National Railway Museum. Sports fans can enjoy top level cricket courtesy of Yorkshire County Cricket Club and football fans can make the trip to see Leeds United play at Elland Road or Bradford City at Valley Parade. Cyclists can retrace the route of the opening stages of the 2014 Tour de France.”
He continues: “We anticipate a lot of interest in what will be the eighth, year round destination served by Aurigny and our first new link since the introduction of London City in September 2014. Fares will start at £89 return and include Aurigny’s standard “frills” of a free 20kg hold luggage allowance and an extra 10kg as cabin baggage. We’ll also be serving complimentary soft drinks, or tea or coffee.”
Mike Hopkins, the Director of Marketing and Tourism at VisitGuernsey says: “The launch of the new Leeds Bradford route provides an excellent opportunity for us to target and attract additional visitor numbers from the north and north east of England. We will be working closely with Aurigny and our tour operator partners to help maximise the potential from this new route.”
You can book your flights online now at www.aurigny.com or via your usual travel agent.
Aurigny pioneers lifting technique and wins London City Airport SAFE Award
Aurigny is delighted to have today received a SAFE award from London City Airport, recognising the way it sensitively and safely moves passengers who have reduced or little mobility. Aurigny is pioneering the use of standard ambulance service procedures, using a “banana” board and sliding sheet, to move passengers from their wheelchair to their seat. Aurigny’s Deputy Ground Operations Manager, Dave Cox, the airline’s UK manager Kieran Yule and Ground Staff Trainer Paul Phillips carried out the demonstration to airport staff at the annual “SAFE” event held at London City, in October this year.
Paul Phillips began training Aurigny ground staff in the sliding technique some months ago. The procedure is now standard Aurigny practice and the airline believes it is the first in the UK to employ it. Paul Phillips says: “Using a banana board and sliding sheet means that moving passengers is easy and doesn’t involve any strain on staff. We’ve received a number of compliments from passengers with reduced mobility since adopting the technique and they tell us it makes flying with Aurigny so much easier for them.”
Sharon Preston, the Director of Safety and Airfield Operations at London City says: “We are very pleased to present our latest SAFE award to Aurigny, who’ve demonstrated a significant contribution to safety in the way they handle passengers with reduced mobility. The airline’s innovative approach is an excellent story and one that we believe should be shared with the wider airport community.”
Dave Cox says: “This accolade is another “gong” for Aurigny in 2015 and follows on from our ERA, Airline of the Year, Silver Award. A number of our passengers have reduced mobility and require help when getting on board or disembarking our aircraft. It is important that this is done safely and with dignity.”
Aurigny’s response to the Scrutiny Committee’s report on the “Security of Strategic Air Links”
Aurigny had a presence at each of the Scrutiny Committee’s three public hearings, submitted written evidence when asked to comment specifically and exclusively on the current licencing system, and was questioned extensively at the public hearing held in Guernsey in April.
He continues: “Aurigny is the sole operator on the strategic Gatwick route and we were brought into public ownership to secure those slots on behalf of the people of Guernsey. We enjoy a good relationship with our shareholder, T&R, which has set us comprehensive objectives in a Memorandum of Understanding. This document, which the report does not discuss, outlines our obligations on the Gatwick route, including the number of sectors we fly and the need to make 63% of our tickets available at £67 or less, (excluding Air Passenger Duty).”
The report recommends that Aurigny is used by government as an economic enabler yet we think that we are already doing this. Last year, at the request of Guernsey Finance, Aurigny began a new weekday route to London City, primarily aimed at the business market. It also works with Visit Guernsey to help market the island to the UK and carries out its own marketing to attract more passengers, which is proving successful.
The report refers many times to the social role that could be played by Aurigny. Aside from the Gatwick link, all our other services are marginal or loss making, and so much of the airline’s activity has a less than narrowly commercial objective. We are happy to take direction from our shareholder should it wish the airline to expand this role but it must be understood that this would come at a considerable cost. Malcolm Coupar, Aurigny’s commercial director, says: “Contrary to the report’s recommendation, a “social” role and a “commercial role” cannot both be delivered, as the former erodes the profit making capability of the latter. It is for government to decide whether it will pay a sufficient subsidy to operate aircraft to, for example, sports meetings, when there inevitably involves a costly “empty leg.” This is the return trip to Guernsey with none, or very few passengers on board, to make the aircraft available for other duties.”
As referred to previously, Aurigny’s written submission, at the request of the Committee, was on the current licencing regime. This is a core term of reference, yet our evidence is set out in one bullet point out of a total of 29 in the final report. Malcolm Coupar adds: “To clarify, we support the current licencing system but we question its application. It has allowed unsustainable and unreasonable competition on some key routes in previous years which have led to fare distortion without a significant expansion of the market. This is bad for the Bailiwick and bad for the competing operators.”
The Aurigny Group publishes its 2014 accounts
Aurigny has today published the 2014 accounts for Cabernet Ltd (the holding company for the Aurigny Group, consisting of Aurigny Air Services and Anglo Normandy Aero Engineering.) These show that the airline made a loss of £3.5m during the course of the year. Commenting, the Treasury and Resources Minister, Deputy Gavin St Pier, (note 1) said: “The Department, acting as shareholder on behalf of the States as a whole, has previously committed to reviewing with Aurigny whether its accounts could be published in full and is pleased that Aurigny is now releasing the Group’s accounts for 2014.”
Deputy St Pier went on to say: “Whilst we welcome the reduction in Aurigny’s operating losses, these were offset by other factors, including ‘one-off’ exceptional items, such as the introduction of the new jet and the start-up costs for London City, as well as a substantial increase in the airline’s interest charges. We have since been able to take steps to mitigate the impact of its interest payments by refinancing a number of the airline’s loans using the proceeds of the States of Guernsey bond, which is providing Aurigny with access to cheaper capital. The Department is laying proposals before the States for the recapitalisation of the airline which, if approved, will reduce Aurigny’s interest payments by around a further £500,000 per annum.”
1) The Minister and Deputy Minister for the time being of the Treasury and Resources Department act as nominee shareholders on behalf of the States of Guernsey. The Minister and Deputy Minister are also directors of Cabernet Ltd, the Group’s holding company, as a result of a commitment given to the States of Deliberation at the time of Aurigny’s acquisition. Neither the Minister nor Deputy Minister is a director of the trading subsidiaries and, as a result, they play no role in the operational management of the airline.
2) Section 2(l) and Section 5 of the Notes to the Financial Statements.
Failure to supply spare parts jeopardises Aurigny’s air links to Alderney
9 November 2015
Aurigny is apologising to passengers who may be delayed today because of unavoidable technical issues affecting its Trislander fleet. One aircraft is being repaired in Alderney after it failed to start this morning and it should be serviceable by lunchtime. Another is undergoing a planned maintenance check in Guernsey which should be complete this evening. More seriously, the third is grounded indefinitely, because a part (the Pitot Head) has failed, and spares are unavailable.
Aurigny CEO Mark Darby says: “Yesterday, one of the Trislander’s Pitot Heads cracked, which is a frustratingly common occurrence as they are subject to wear and tear caused by expansion and contraction. This leaves us with two remaining aircraft to serve the Alderney routes and provide vital 24 hour Medivac cover. Britten-Norman has failed to support us, and other operators, despite being given ample warning of the need for this spare. It means our ability to fly the Alderney routes (and provide emergency medical assistance) is being compromised. It’s only a matter of time before the remaining Pitot Heads fail and we’ll be unable to fly our other two Trislanders.”
Mark Darby continues: “Over recent weeks I have contacted politicians and civil servants in Alderney to warn them of the impending problem. We have also been pursuing a charter option with a number of European operators, but none of the aircraft able to use Alderney’s runways (the Let 410 and de Havilland Twin Otter) are currently available. This issue is not only affecting Aurigny and I understand that several Britten-Norman Islander and Defender aircraft, used by the military and UK police forces, have been grounded due to the lack of this spare.”
With regard to the Dorniers, Aurigny has completed all the formalities necessary to put the aircraft “type” on its Air Operator Certificate and expects CAA approval this week. Once received, we will have one aircraft available for immediate use, and a second once it returns from scheduled maintenance and is put on the UK register. The new Dornier 228NG is due to be delivered next week, which is well ahead of schedule. But, our pilots and engineers will require additional training to familiarise themselves with this variant.
Aurigny wins European Regions Airline Association’s Airline of the Year Silver Award
13 October 2015
The Guernsey based airline Aurigny has been voted runner up in the European Regions Airline Association’s (ERA) prestigious ‘Airline of the Year’ Awards. The announcement was made at last night’s awards evening, held as part of ERA’s annual conference in Berlin. Aurigny competed against 51 other regional airlines.
Aurigny’s CEO, Mark Darby, says: “I’m delighted, on behalf of everyone at Aurigny, to have won this award. It is recognition of our commitment to providing frequent, fair priced and quality air transport links for the people of the Channel Islands and visitors to the islands from the UK and further afield. It’s a great honour that our efforts are recognised by an industry organisation as prestigious as the ERA.”
He continues: “Aurigny has been in business for 47 years and the award commends our recent transition into the operation of jet aircraft and the way we strive to strengthen and diversify air links on behalf of the relatively small communities of Guernsey and Alderney. But, we aren’t resting on our laurels. We’ve just completed our busiest ever summer where our team has continued to deliver great service and value for money – often in challenging circumstances and we’re now looking forward to 2016 and the launch of some exciting new routes.”
An independent judging panel comprising aviation experts and industry journalists made special mention of Aurigny for:
• Being at the heart of the local communities it serves and playing a key role in providing them with extensive air connectivity and capacity, notably on the London Gatwick route following Flybe’s withdrawal.
• The speed and ease of the introduction of its new Embraer 195 jet. The process, from firm order to delivery, was achieved in just ten months.
• Swiftly opening up a new weekday service between Guernsey and London City at the request of Guernsey’s finance community.
Aurigny is 100% owned by Guernsey’s government, the States of Guernsey. It operates a “lifeline” route between the island and London Gatwick six times per day on weekdays, and five at weekends. Its other “lifeline” routes connect the small island of Alderney with Guernsey and Southampton. Aurigny flies to eleven destinations in the UK, Channel Islands and Europe. It operates a fleet comprising one Embraer 195 jet, two ATR 72-500s, one ATR 72-200, one ATR 42-500, two Dornier 228s and three Britten-Norman Trislanders. The company employs over 250 people, mainly in Guernsey, but with a significant base in Alderney and an operation in Southampton. In March 2018, the airline will celebrate 50 years in business.
Aurigny’s Alderney visit, Wednesday 30 September
24 September 2015
Aurigny staff will be a holding a drop in session for their Alderney customers on Wednesday 30 September in the lounge of the Braye Beach Hotel. The consultation will enable Alderney residents to ask questions about Aurigny flights and schedules and raise any queries they may have about bookings. The session will be attended by Kay Allen, Aurigny’s Alderney based Reservations Supervisor, Commercial Manager Clive Acton and Media Relations Manager Euan Mahy.
The idea for a drop in session came after a public meeting with Aurigny management in the Island Hall in late June this year. Anyone in Alderney is welcome to attend the consultation which will run between 12.30 and 2.30. No prior appointments are necessary.
Record August 2015 for Aurigny
18 September 2015
Aurigny carried a record number of passengers in August this year, with an end of the month total of 65,079. This beats the previous record of 63,755 passengers flown by the airline in August 2014.
Aurigny to recruit new board members
14 September 2015
Aurigny is looking to recruit a chairman designate and a number of non-executive directors to its board. The airline is wholly owned by the States of Guernsey but operates commercially. Aurigny’s board meets monthly to discuss and shape the airline’s strategy, direction and growth. Its chair, Jon Moulton, has been in post since February 2012 and will step down from the board next year.
Aurigny to form a Consumer Group
1 September 2015
Aurigny helps a Guernsey festival goer get into the gig
26 August 2015
Aurigny has helped reunite Guernsey teenager Olivia Carroll with her precious, and expensive Reading Festival tickets after she left them at home on Wednesday morning. Olivia rang Aurigny later that day and asked us if there was anything we could do, as without the tickets, she couldn’t get into the rock festival.
Aurigny’s new check in desk at London’s Gatwick airport
28 August 2015
From Tuesday 1st September, Aurigny passengers checking in at Gatwick for their flight to Guernsey will use a new desk. We are relocating from Zone F to Zone D. Zone D is further down the same aisle as our current desk and is situated next to the Monarch check in zones. It is clearly visible and will be signposted in the usual way with the Aurigny logo.
Airline Services Handling, Aurigny’s new London Gatwick handling agent
21 August 2015
From 1st September, Aurigny’s ground operation at London’s Gatwick Airport will be handled by a new agent, Airline Services Handling Limited, part of the Airline Services Limited Group. We believe in offering the best possible service to our customers and our new contract includes service level enhancements that will result in improvements in punctuality and a better experience for our customers. The new company was selected by Aurigny after a competitive tendering process. Airline Services has an excellent track record and serves, amongst others, Turkish Airlines and Monarch.
Malcolm Coupar, Aurigny’s Commercial Director, says: “We are confident that Airline Services will deliver an excellent standard of service to our customers and any changes that they notice will be positive ones. Aurigny flies into London’s Gatwick airport six times a day on weekdays and five times a day at weekends, meaning we’re an important and regular customer. In fact, we operate more flights there than other, much bigger airlines.”
Andy Cruise, Sales Director of Airline Services Handling adds: “We are delighted to start work with Aurigny, an award winning and dynamic regional airline. Punctuality and reliability are an important part of their offering and we are committed to ensuring that our handling mirrors their goals. We have built up our operation at Gatwick Airport extensively over the past nine months and are looking forward to supporting such a reputable and established operator.”
Passengers will check in at a different set of desks in Zone D of the South Terminal which are closer to the escalator to departures. We are confident they will enjoy a timely, informed and polite service each time they fly into or out of Gatwick, London’s second busiest airport, with Aurigny.
Repairs to Aurigny’s Embraer 195 to take place overnight
18 August 2015
Following last Thursday’s lightning strike, our Embraer 195 jet aircraft is to be flown to Exeter this evening for repairs. Minor damage was sustained to the aircraft and its rudder during last week’s Air Traffic Control approved approach into London Gatwick. Embraer signed off a temporary repair last week which was valid for 50 flights. Now, we are working with Flybe at their Exeter headquarters to fit a loaned rudder from one of their E195s, until the rudder from our aircraft is repaired. We will run our London Gatwick services as usual tomorrow, but using our ATR 72 aircraft. Our passenger bookings for tomorrow mean that we will not need to charter an aircraft. We expect our Embraer to be back in service with us on Thursday morning, 20th August.
London Gatwick flight disruption
13 August 2015
Aurigny is experiencing some flight disruption this evening on its London Gatwick service. This is the result of a lightning strike on our Embraer 195 aircraft on its approach into London Gatwick late this morning, in the vicinity of a thunderstorm. We were cleared to land by air traffic control and no other aircraft, operating in the same conditions, were similarly affected.
Aurigny and manufacturers RUAG Aviation sign a deal on a production line Dornier 228NG
7 August 2015
Aurigny and the Swiss aircraft manufacturer RUAG Aviation have signed a deal to provide Aurigny with a new Dornier 228NG by the end of 2015. The local airline will be one of the first to benefit from the latest production run of the New Generation passenger aircraft. It will be used on the Alderney to Southampton and Alderney to Guernsey routes as well as Guernsey to Dinard.
E195 One Year Anniversary
3 July 2015
Aurigny’s Dornier enters service
3 July 2015
Our Dornier CS-TGG is registered with the Portuguese authorities and will fly initially with a mix of Portuguese and Aurigny crew. It is the same aircraft that Aurigny leased from the Portuguese operator Aero VIP, also known as Grupo 7.
Specifications: The Dornier 228 is powered by two Garrett AiResearch TPE-331-5 or -10 engines, giving it a cruise speed of around 220mph and a range of 823 Miles.
Aurigny passengers can now use personal electronic devices in flight
23 June 2015
As an additional customer service, Aurigny is delighted to announce that you can now use your personal electronic devices (PEDs) on the majority of our aircraft. This means you can read, listen to music, watch a film or compose a text offline.
Malcolm Coupar, Aurigny’s Commercial Director, says: “We know that many of our customers like to continue working whilst on our flights and this will enable people to read briefing notes and spreadsheets and also compose emails, ready to send on landing. And our leisure customers will also enjoy being able to read their Kindles or listen to music.”
Mark Darby, Aurigny’s CEO says: “Advances in technology mean that PEDs won’t interfere with our aircraft’s systems so allowing their use now is entirely safe. Passengers can be assured that we are following EASA, the European Aviation Safety Agency’s guidance on the use of PEDs during flight. This means it is essential that these devices don’t transmit and we remind our passengers to put them into flight safe mode, or if that’s unavailable, make sure you switch off Bluetooth and Wi-Fi.”
The use of PEDs on our aircraft is detailed below and will also be available in our En Voyage magazine and on our website.
Smaller, hand held devices can be used throughout the journey, from taxi to take off and landing, as long as they are put into FLIGHT SAFE mode and have Bluetooth and Wi-Fi turned off. These include: mobile phones, Tablets, handheld games and small music players. Headphones, except those with Bluetooth, can be used throughout the flight but make sure there are no trailing wires in the cabin and that you respect other passengers’ rights not to be disturbed. Medical PEDs can be used at any time.
Larger items, including: Laptops, Notebooks, ultra-books, dvd players and larger games and music players must be put into flight safe mode and have Wi-Fi and Bluetooth TURNED OFF after boarding and during the entire flight. Laptops without flight safe mode can be used as long as they’re not transmitting via Bluetooth or Wi-Fi. Because of their size, we’ll need you to store them in your hand luggage or in the overhead locker for take-off and landing and during turbulence. For your safety, ALL devices must be switched OFF when the aircraft is refuelling, or landing in limited visibility. Remember, using your PED doesn’t mean you can ignore the important pre-flight safety message. Unfortunately, for technical reasons, we can’t offer this service on our Trislander or Dornier aircraft.
Aurigny’s Alderney visit 25 June
12 June 2015
The management of Aurigny will be visiting Alderney on Thursday 25 June for a question and answer session in the Island Hall. CEO Mark Darby will be accompanied by the company’s chairman, Jon Moulton, its commercial director Malcolm Coupar, flight operations director and Trislander and ATR pilot Captain David Rice and media relations manager Euan Mahy. The public meeting will take place in the Island Hall from 6pm on the Thursday 25 June. It will be open to all Alderney residents but questions will be limited to one per person.
Mark Darby says: “We believe this is the right time to provide the people of Alderney with information about our lifeline service to Southampton and our regular daily Guernsey links. We have provided a year round and frequent air passenger and freight service to Alderney for close to five decades. Not only that, but we also provide the essential 24 hour medivac cover that enables anyone who becomes sick or suffers a serious accident to be taken to Guernsey within tens of minutes of us getting the call.”
Malcolm Coupar adds: “Our commitment and support to the island extends beyond our flights to and from Alderney. We bolster the economy by employing 26 local staff and our network reservations centre is based in offices at Alderney airport. We are a major contributor to the revenue of the airport.”
Aurigny began as an Alderney based company in March 1968 and is the longest serving airline in the Channel Islands. From modest beginnings with Islander aircraft, it now operates a diverse fleet including its flagship Embraer 195 jet, several ATRs, Dornier 228s and Trislanders. Aurigny currently employs 314 people.
Night landing training
11 June 2015
Aurigny operates a year round, 24 hour a day medical evacuation service for the people of Alderney. New regulations that came into force last October for single pilot operations, mean that our Trislander pilots, who are based on the island, must complete a night time landing every three months.
Aurigny’s flight operations director, Captain David Rice says: “Given the lighter evenings and relatively early Alderney airport closure we are having to carry out an exercise on 15th June. It will take place after dark and will ensure our pilots maintain their night flying capability, enabling them to continue operating the medivac service for Alderney. The exercise is not expected to take longer than an hour and we apologise for any inconvenience caused.” Aurigny is working with the airport authorities in Guernsey and Alderney to enable the exercise to take place.
Aurigny at the heart of Guernsey’s seafront celebrations on 70th anniversary of Liberation Day
07 May 2015
Aurigny will help islanders celebrate 70 years of Liberation with a free air tickets draw and a chance to pilot a static, son of JOEY, Trislander exhibit. The airline will have a bright yellow tent on the southern side of the Crown Pier this Saturday where airline staff will be holding free prize draws every hour, on the half hour, from 12.30 until 4.30pm. People wishing to participate will need to visit the stall to fill out a registration form and then be back in time for the tombola draw. If they’re not present, then another ticket will be chosen until a winner claims their prize in person. The vouchers will enable two people to fly from Guernsey to the UK return, for free.
Malcolm Coupar, Aurigny’s Commercial Director, says: “The free prize draw is our way of saying thank you to the people of Guernsey and their loyalty to our airline over the decades. The tickets allow travel to any one of our UK destinations. That means people can visit the south west via Bristol, the midlands and the north via East Midlands and Manchester, or anywhere in the south and east using our three London destinations of Gatwick, Stansted or London City. And from any one of those airports you can travel further afield so Aurigny can really get you in the holiday mood, for free.”
Aurigny will be supporting the Guernsey Cheshire Home on Liberation Day 2015 by raising money from visitors who want to experience what it’s like to sit in a real Trislander cockpit. Mark Darby, the CEO of Aurigny, says: “We recently retired G-FTSE after many decades of use. We decided to turn the front section, including all the cockpit controls and a row of passenger seats, into a static, sit in display. We’re sure it will be a big hit with children, families and aircraft enthusiasts.”
Alex Jenner, the Events & Fundraising co-ordinator of the Guernsey Cheshire Home says: "We need to raise £600,000 a year to keep our residents and day visitors looked after in a real home environment. Aurigny's support on Liberation Day will be a great help and it's fantastic that they thought of us. Ultimately of course this will rely on generous public donations on the day. But to be able to get into the cockpit of an aircraft and play with the controls is exciting and worth a donation; hasn't everyone that has ever been in a Trislander wanted to get up close and pretend to be a pilot?"
The First Dornier in Aurigny Colours arrives in Guernsey
30 April 2015
Aurigny is delighted to announce that its first Aurigny branded Dornier 228 has arrived in Guernsey. It is painted in the airline’s usual livery, but with the word Alderney displayed along the fuselage. The aircraft is wholly owned by the company and will be used on the Alderney routes. It has come from Odense in Denmark where painting took place. It is currently registered as D-IFLM but in due course will be transferred by the CAA to the British registry.
Mark Darby, the CEO of Aurigny, says: “It is great news for Aurigny and for our passengers who use the Alderney service, that we have taken possession of this Dornier. I’m also delighted to confirm that we have now completed the purchase of a second Dornier 228 that we were leasing from Aero VIP in Portugal. This aircraft will also be repainted and should be back, ready for service, in mid-June.”
Malcolm Coupar, Aurigny’s commercial director, says: “The Dornier is faster, quieter and carries more passengers and luggage than the Trislander. Seating is also more comfortable with a central aisle adding space. All round the aircraft will much improve the customer experience on our Alderney routes. The acquisition of the Dorniers gives us the ability to carry more passengers during peaks of demand.”
In the short term, and until placed on Aurigny’s Air Operators Certificate, the Dorniers will continue to be operated by the Portuguese company Grupo 7. We expect to have the aircraft fully integrated into Aurigny’s operation later this year.
The Dornier 228 carries up to 19 passengers and has two pilots. The aircraft is built in Germany by the Swiss owned company RUAG. 284 have been produced and they are used worldwide by both civilian airlines and the military.
Tech spec: The Dornier 228 is powered by two Garrett AiResearch TPE-331-5 or -10 engines, giving it a cruise speed of 220mph and a range of 823 Miles.
Aurigny consolidates its success on its London routes
Aurigny’s London strategy is proving its worth with passenger volumes up by 4% for the first quarter of 2015. The airline is continuing to record impressive growth across its services to London’s airports. March was the busiest month yet for our Guernsey to London City route with nearly two thousand passengers flown. This number is greater than budgeted for, which is very positive news. The figures show that passengers are choosing Aurigny’s London connections as gateways to the south east as well as for UK domestic and international flight services.
Malcolm Coupar, Aurigny’s commercial director, says: “London City is a key choice for business travellers wanting direct access to the finance quarter of the Capital and our load factors prove local professionals recognise this. We expect London City to grow in popularity both with the business market and the leisure market as the airport provides good transport options to the nearby City, then onwards to the west end. There are also a wide range of connecting flights to many destinations across Europe and even New York. With short connecting times and day return opportunities to and from major European cities, Aurigny’s London City services are good for business and good for Guernsey.”
He adds “Importantly, the success of our newest London route isn’t impacting on our flagship Guernsey to London Gatwick service. Passenger numbers in March increased, confirming the fact that we, as a single airline, are carrying more people than when this service was operated by both Aurigny and Flybe. There was a time when the Southampton route offered the majority of low price fares but that is now being fulfilled by Aurigny’s London Gatwick route and it is drawing people back to our airline.”
Aurigny’s London Stansted service has grown by 29% in the first quarter. This again proves our diverse London destination airport offering is attracting flyers. Malcolm Coupar says: “Our performance into London this year shows that passengers appreciate and will choose an airline that gets them to an airport within close proximity of the Capital without the need for a long overland journey.”
New Aurigny ATR 42-500 to fly the Guernsey to London City route
17 April 2015
Aurigny is delighted to announce that it has secured the lease of an ATR 42-500 aircraft to serve its increasingly popular Guernsey to London City route. The aircraft is planned to begin passenger flights in late April. It will arrive into Guernsey today at around 6pm BST ahead of some final preparation work.
Mark Darby, the CEO of Aurigny said: “The long term lease of this ATR 42-500 shows our commitment to linking people in Guernsey with the City of London. By starting up this route and now securing an Aurigny plane to fly it means we serve three of the main London airports. That commitment is backed up by the fact passenger volumes have grown nearly 5% between Guernsey and London since January this year. It shows we’re giving our customers what they want.”
Aurigny’s Commercial Director, Malcolm Coupar said: “Our London City route is becoming increasingly popular with business travellers who appreciate a direct flight to the finance capital of Europe. March was our best month yet for passenger numbers from Guernsey to London City. The airport is well connected by public transport and passengers taking the Docklands Light Railway can be at Bank station half an hour after leaving the terminal. From there, you can reach the main Tube network so London City has appeal to those wanting to visit the capital for culture, or shopping. London City can also connect our passengers with major European airports and even the USA.”
The ATR 42-500 is being leased for a period of five years, meaning it carries the Aurigny livery, is flown by our pilots and staffed by our cabin crew. London City is different to the other airports we serve because it requires a slightly steeper approach. Our pilots and first officers have been trained for this in a flight simulator and the CAA has authorised us to operate into the airport.
Response regarding the Scrutiny Committee Meeting held at the Island Hall on 2nd March
09 March 2015
Aurigny would like the opportunity to clear up some misperceptions about our service that were vocalised at the Scrutiny Review Panel hearing on 2nd March at the Island Hall. We will restrict ourselves to those points only, as it would be inappropriate to comment on what is, at this stage, a fact finding process being held by a States of Guernsey committee.
Secondly, the slightly earlier departure of the first Guernsey to Alderney flight shouldn’t necessarily mean that the plane won’t carry the day’s national newspapers. These arrive into Guernsey at approximately 0630 each weekday and the Alderney papers are packaged separately. Our ground operations staff in Guernsey say that unless there is a delay in the papers arriving into the island, they should be able to retrieve them from the cargo aircraft and so make the connection to Alderney.
And thirdly, our latest punctuality report, for February 2015, shows that of the 353 flights operated by Aurigny to Alderney, Guernsey and Southampton last month, 90.3% were on time (+/-15 mins). It breaks down as 91.7% on the Guernsey route and 88.2% on the Southampton route. That month, 22 flights were cancelled due to weather and nine were cancelled because of technical problems. This compares favourably with our overall network punctuality. We will continue to provide monthly punctuality data to Alderney’s chief executive, States members, the Chamber of Commerce and the Alderney Journal.
CEO Mark Darby says: “I will be responding to Victor Brownlees and others on the issue of the last flight timing being brought forward, within the next day or so. At the moment, there isn’t any established mechanism to allow a consultation of this type. This needs to be addressed in the formation of a Service Level Agreement.”
DIRECT FLIGHTS BETWEEN ALDERNEY AND JERSEY LAUNCHED
Aurigny is trialing a direct service between Alderney and Jersey this summer. The flights will be launched as a joint initiative with the States of Alderney and will start on 20 September.
‘This is an eventful time for the airline but we are always keen to support that island by trying out appropriate new initiatives that enhance the island’s visitor economy,’ says Aurigny commercial director Malcolm Coupar.
Neil Harvey, chairman of Business Development and Tourism Committee in
the States of Alderney says: ‘We are delighted that at last we can respond to the
many people in Alderney who have missed the direct flights to Jersey. We believe
there is significant demand both ways on this route and hope to demonstrate this
to Aurigny during the trial period.’
Flights for the test period will begin on 20 September and end on 29 October 2013 with services flying each way on Fridays and Sundays. The cost of the trip will be £99 return per person and can be booked via aurigny.com.
Special breaks including hotels are also available. More information on these can be found by contacting Alderney Holidays on 0845 230 3240 or email@example.com (www.alderneyholidays.com is a subsidiary of Travelsmith Ltd)
NEW DINARD WINTER SCHEDULE ANNOUNCED
The new Guernsey to Dinard winter schedule has been drawn up and tickets are now available for purchase on Aurigny.com. The winter service will begin in November running every Monday, Wednesday, Friday and Sunday. The summer service starts in April 2014.
THE CENTENARY SCHNEIDER TROPHY AIR RACE IS DUE TO TAKE PLACE IN ALDERNEY
This September sees the centenary of the Schneider Trophy Air Race, hosted by the Alderney Flying Club and supported by Aurigny. It will take place on the 29 September during Alderney’s Island Air Races weekend.
The initial purpose of the trophy was to encourage technical advances in civil aviation, but it soon developed into a contest for pure speed. Since the first Schneider Trophy race was first flown at Monaco in 1913, aircraft speeds have increased dramatically.
Ralph Burridge, event organiser, has worked closely with Aurigny for the last 16 years in adjusting their scheduled flights so that the air races can take place.
‘We are indeed fortunate to have Aurigny as an active partner and look forward to working together with them for many more years to come.’
During the weekend there will be many races taking place including the Aurigny Trophy.
‘Of course, with the two Alderney races being the last races of the season, the results will be decisive in determining which pilots will be crowned the British and the European champions. Everyone is welcome to come to the airport to view the event, as public access to the hanger has been arranged, together with all day catering and of course as a bonus, a chance to meet up with the race pilots,’ added Ralph.
The Alderney Island Air Races take place over the weekend of the 28th & 29th September. The outline programme being that course practice will take place on Saturday morning, with the race for the Aurigny Trophy taking place that afternoon. Sunday morning sees the Centenary Schneider Trophy race, followed later in the afternoon by the presentation of prizes and awards.
AVIOS PARTNERSHIP WITH AURIGNY
Passengers are being reminded that they can use their points accumulated
on the Avios scheme (formerly AirMiles) against flights with Aurigny.
‘Avios has partnerships with a variety of organisations that help them accumulate points by simply using their bank, shopping with certain stores or using their BA executive card,’ explains Aurigny sales manager Clive Acton. ‘These points can then be used to book flights with Aurigny.’
JOEY WEBSITE OFFERS MORE FOR FANS YOUNG AND OLD
Fans of Joey can now find out more about the little yellow plane with his new-look website.
Featuring all the favourites from the Joey page, Joeyfunzone.com offers puzzles, joke and fun facts plus the opportunity to become a member of the Joey Club and win a prize.
COMMUITY BITS AND PROPELLER
The Aurigny team have spent the summer getting out and about meeting islanders at a variety of community events.
Starting at Alderney Week, the team and their bright yellow gazebo also appeared at the Harbour Carnival, where they also sponsored the Man Powered Flight, and the South Show, the West Show, Donkey Derby, the North Show and Guernsey Mums' Seafront Sunday.
JOEY BOOK CHARACTER INSPIRES YOUNGSTER
Joey fan and preschool student Jack recently took part in World Book Day by dressing up as Captain Keen – his favourite Joey book character. Jack’s father, Bartholomew, is a former ATR captain and ATR technical pilot who moved to Leeds at the end of March 2011 to further his career by flying the Boeing 737 jet. The family now live in Harrogate after previously living in Guernsey, but Jack continues to be a big fan of Joey and friends.
TEAM RACE FOR CANCER CHARITY
A team from Aurigny took part in this year’s Race for Life event in Guernsey raising funds for Cancer Research.
The ‘Aurigny Puffins’, made up of Aurigny crew members (left to right) Tracy Grimshaw, Sharon Bougourd, Jess Elliston, Natalie Vidamour, Susan Batiste and Claudia Teixeira, raised £300 for the charity.
65 YEARS OF FUN AND FROLICS
Although its history and origin can be traced back beyond
Victorian Times, this year Alderney Week (3 – 11 August) celebrates 65 years since
its start after the Second World War.
Each year the organisers of Alderney Week come up with a vast programme of events designed to entertain islanders and visitors of all ages with music, shows, sporting and cultural events.
‘Alderney Week marks a very busy time for Aurigny. We will be putting on as many additional flights as we can to help bring people to the island for seven days of fun made possible thanks to the incredible efforts of all the Alderney Week volunteers,’ said Aurigny managing director, Mark Darby.
To mark The Beatles’ 50th anniversary this year, the tribute
band ‘The Allbeats’ will be performing on the opening night, Saturday 3 August,
on the Butes.
The traditional Cavalcade Day is held on the first Monday of August, which is also Alderney’s official August Bank Holiday. During the week there are fun competitions including the Aurigny Man-Powered Flight, the Great Aurigny Duck Race, the Daft Raft Races, the Fun Run and Fun Triathlon, the Man and Woman of Iron, Alderney’s Got Talent, Canine Capers, and much more.
For culture vultures the programme offers two outdoor evening performances of ‘Comedy of Errors’ by the Rain or Shine Theatre Company and music lovers will not want to miss Thursday night’s concert of the Alderney Blowers in St Anne’s Church.
There are the famous quarry and bunker parties nobody with any energy wants to miss and, undoubtedly the biggest and most moving highlight of every Alderney Week, the Torchlight Procession on the last Saturday night.
The action-packed week concludes on Sunday 11 August with
a ‘Music in the Sun’ open-air concert on the Butes.
To find out more about Alderney Week and this year’s events, go to www.alderneyweek.net
IS THIS THE END OF THE FAMOUS BAYEUX TAPESTRY ?
Alderney has put its ‘finishing’ touches to the Bayeux Tapestry during a year-long community project.
The world famous embroidery depicts 560 scenes the events
of the Norman conquest leading up to the Battle of Hastings, but runs out before
this period of history reaches its conclusion: the coronation of William the Conqueror
in London on Christmas Day in 1066.
Fascinated by the Bayeux Tapestry and even more fascinated
by the missing scenes, Alderney librarian Kate Russell and local artist Pauline
Black decided to create and deliver the final chapter of the incomplete Bayeux Tapestry.
After completing their first stitches on 1 February 2012,
following the same style as the original tapestry, over 400 people added their stitches
to Alderney’s Bayeux Tapestry Finale. The most famous stitchers were their Royal
Highnesses the Prince of Wales and the Duchess of Cornwall who visited the island
in July 2012.
The community tapestry was finally completed on 5 April 2013 and was officially unveiled in the presence of Normandy dignitaries. It was given the seal of approval from the highest authority: the curator of the Bayeux Tapestry Museum, Sylvette Lemagnen, who described it ‘as good as the original’.
The tapestry is now on permanent display in the Alderney
Library, however, next year, the Tapestry Finale will be on flying visits with Aurigny
to different locations in the Channel Islands and the UK.
Plans for next year’s road show will also include a Tour
de France, which will start with a special exhibition in the Bayeux Tapestry Museum
where Alderney’s finale will take pride of place next to the world famous 70 metre
long ancient masterpiece, to mark its end.
LLOYDS TSB STAFF MAKES A DIFFERENCE IN HERM
A COMBINATION of Lloyds TSB staff and sunshine has helped Herm with some of its preparations for Britain in Bloom’s Champion of Champions competition.
In recognition of its consistently high standards in the
overall Britain in Bloom competition, Herm has been nominated for the Champion of
Champions category along with four other communities across the British Isles.
The island’s gardening team, headed up by Brett Moore, has been busy preparing for the arrival of the judges later this summer and their efforts have been boosted by more than 30 pairs of hands from Lloyds TSB in Guernsey and Jersey. The company’s ‘Day to Make a Difference’ saw them undertake a range of activities and Aurigny was able to play its part in bring staff together.
Islands director for Lloyds TSB, Tim Cooke added: ‘It was a fantastic day and our teams worked really hard to finish all the tasks which had been given to them. I’m sure their efforts will help Herm in its bid to be named Champion of Champions.
‘Our thanks must go to everyone in Herm, especially hard gardener Brett Moore and his team as well as to Aurigny and Travel Trident for their help with the travel arrangements.’
AURIGNY PLAYS ITS PART IT CUB SCOUT FUN TRIP
‘EPIC!’ one word Guernsey Cub Scouts have used to describe their week-long adventure in London during the May half term.
Thirty-four young people supported by nine adult leaders
travelled with Aurigny to Gatwick and then onto Gilwell Park, the home of UK scouting,
to join with 1,200 Cubs from around the UK for an action-packed week.
The wide range of activities offered during Cubjam helped the Cub Scouts to learn new skills, try new experiences and make new friends. The location also meant it was a great way for parents to give their children a bit of freedom to gain their independence in a safe environment.
A firm favourite was the day out in central London where
the Cubs visited a 4D cinema before a trip on the London Eye. Travelling by boat
to Greenwich they visited the National Maritime Museum.
Noah, 10, thought Gilwell was a great place to camp: ‘I really enjoyed the “It's a Knockout” competition where we played team games on massive inflatables.’
Guernsey Cub Scouts are already planning for Cubjam 2016.
Malcolm Hart, Aurigny’s
CEO since 2000 has decided to step away from his involvement in
the airline to pursue other interests.
Jon Moulton, chairman of the Aurigny Group says:
‘Malcolm has been with us during a very challenging time for Aurigny and his experience, wisdom and hard work have been instrumental in our continued success in what is a very competitive market for all airlines.
‘Malcolm will be very much missed by all at Aurigny and we wish him all the very best in future.’
Malcolm said of his departure:
‘I have hugely enjoyed my 13 years leading the Aurigny Group, but it is time for me to move on. It has been an honour for me to lead such a terrific and dedicated team of people as we have tried to give the Bailiwick of Guernsey an airline it could be proud of. My sincerest thanks go to them and to our loyal customers and I wish the Group’s businesses all the very best for the future”
Mark Darby has been
appointed as Aurigny’s interim CEO. A non-executive director on the Aurigny Group
board, Mark is an expert
in airline business recovery and transformation, specialising in regional airlines.
He has over 30 years' airline and air transport industry experience, having worked
in many operational environments worldwide and was CEO of Baboo, the Swiss regional
airline and LIAT in the Caribbean.
Mark says he looks forward to his new role:
“Aurigny is a fantastic airline with talented, hard-working staff and it has really made its mark on the local community. There are some significant challenges ahead as we look to replace some of our older aircraft in the fleet and bring the airline back into profit. My job will be as a steady pair of hands and I am looking forward to spending more time here and visiting the other islands.’
You can find out more about Mark in this edition’s Meet The Crew.
RED NOSE JOEY
Aurigny staff were busy in March raising money for Comic Relief with £380 being raised to date. Red Nose Day Joey badges are still on sale with some being posted out to Seattle!! Staff also donated home-made cakes and there was a special raffle to win 8 pairs of seats on a Joey flight.
The airline also donated a raffle prize bundle for the Storm Force 'Baby Boot Camp' Red Nose Day at the ICC which included a Joey sweater, polo shirt & a full set of Joey books. They also gave a bag of Red Nose Day Joey badges which around 30 children got to take home with their certificates. The afternoon was spent enjoying hula-hoop competitions, fancy dress relay races and many other activities. A raffle was held afterwards with tea & refreshments and the total sum raised was £267.00.
NEW LOW GUERNSEY- GATWICK FARE
Aurigny has introduced a special low fare on its Guernsey to Gatwick 'red-eye' service. Starting at £25 per person (one way) passengers will also get a free filled croissant and, if they are a member of the airline's frequent flyer scheme, will get double reward points.
"We think this is a great deal.” says Aurigny commercial director, Malcolm Coupar.
"Our red-eye service has always been extremely popular especially among our many business travellers on weekdays. We are running this promotion across the weekend too which is great news for families who collect frequent flyer points."
APPRENTICES GET THEIR WINGS
Well done to Anglo Normandy staff Ben Paice & Christian Hainsworth who have received their apprenticeship certificates. Both are now qualified aircraft technicians after completing a City & Guilds engineering competences course,
as well as in-house and ‘on the job’ training.
Malcolm Hart the former CEO of Aurigny who handed the boys their certificates said:
“Aurigny is very proud of these two young men. It is vital to us that we cultivate staff from the island and we are committed to getting new blood into the industry especially as older people retire or move on. We expect great things from them.”
Paul Bougourd, Anglo Normandy’s Technical Services Engineer says:
‘The boys have shown real commitment in completing their four-year course. They are currently studying for their engineering licenses to add to the 12 existing licensed engineers at Anglo Normandy whose role it is to perform maintenance on our fleet.’
AURIGNY NOMINATED FOR PRESTIGIOUS AWARD
Aurigny has been shortlisted in the ATC Global Excellence Awards 2013, in association with Air Traffic Management Magazine.
Following on from the airline’s gold award from the European Regions Airline Association for its pioneering use of EGNOS technology the initiative continues to attract attention and plaudits.
The states-owned airline has led the way in the testing and application of a satellite landing system from the European Geostationary Navigation Overlay Service and has had the technology installed in the airline’s Trislander fleet.
David Rice, Aurigny’s flight operations director, says he is delighted that the airline’s contribution has been recognised.
‘ We tested the system for 12 months before introducing it on an operational level during 2012. We would like to thank Air Traffic Control in Guernsey for their continuing cooperation and support.
will be announced at the Excellence Awards Ceremony, at the Grand Elicium Ballroom
in Amsterdam on 12th March 2013
|UK Public Sector Strike on 30 November 2011|
UK Border Agency (UKBA) staff may be involved in the public sector strike
on Wednesday 30th November 2011, which may create long delays at passport
control for passengers arriving on other carrier’s international services at the
We will be operating our normal schedule and do not anticipate being delayed.
In order to help passengers who are delayed on inbound connecting services, Aurigny will enable passengers who miss their Aurigny flights to move to the next available flight at no cost.
Any passengers affected should contact our handling agents on arrival and they will advise you on procedures.
Guernsey Airport Closures 2012
Following the announcement by PSD relating to Airport closures, Aurigny will start contacting affected passengers today.
‘We have around 250 passengers who have booked flights on the dates of the closures in March and May and will be contacting them individually to arrange alternative travel dates or refunds. We have also blocked any further bookings for those dates and the ones in November and December on our website’, said Aurigny Commercial Director, Malcolm Coupar.
hoped that on some of the dates we would be allowed to operate Trislander services
from Guernsey, which would have enabled us to offer services to the UK via Alderney
(Southampton) and from Jersey to specially planned Aurigny services to Gatwick and
Manchester. We have now been informed that
this will not be the case, so all
still be operating services between Alderney and
Passengers with any questions are advised to contact Aurigny Reservations on 01481 822886 or email; firstname.lastname@example.org
The closure dates are as follows:
Tuesday 20 March + Wednesday 21 March 2012
Tuesday 08 May + Wednesday 09 May 2012
Tuesday 27 November + Wednesday 28 November 2012
Tuesday 04 December + Wednesday 05 December 2012
Aurigny Appoints Three New Non-Exec Directors To The Board
Gavin St Pier, Michael Richards and Mark Darby have been appointed to the Aurigny board.
Chairman of the board, Paul Fairclough, welcomed Mr St Pier, Mr Darby and Mr Richards and also thanked outgoing non-executive director, John Stares, for his valuable contributions to the business.
‘Over the years we have been incredibly lucky to attract the services of leading businessmen like John and now Gavin, Mark and Michael have come on board to help build on what is a well-respected local company. The airline business is multi-faceted and at the mercy of so many factors from oil prices to the weather and even Icelandic volcanoes, but the principles behind good management do not change, which is why we are here more than 40 years on with the support of our board,’ said Mr Fairclough.
Mr St Pier, who is a chartered accountant (FCA), has been a partner with two Big Four firms, KPMG and Deloitte, before becoming deputy chief executive of Walbrook Group following a management buyout. He has experience of holding both executive and non-executive positions. Mr St. Pier said: ‘I am delighted to have the opportunity to join such an iconic brand which plays such an important role in so many islanders’ lives, not least in preserving the islands’ lifeline links.’
Mr Richards, FCA, is an experienced
director in both executive and non-executive roles in fully listed PLCs and private
He also has 10 years’ energy sector executive experience having been initially finance
director and subsequently chief executive for the International Energy Group Limited
(IEG), which owned and operated fully-integrated gas companies in the Channel Islands
and the Isle of Man installed, owned and operated natural gas mains in the
Mr Darby has 30 years’ experience in the aviation industry and is currently chief
executive of Flybaboo (Baboo), a regional airline based in
Clive Appointed as New Aurigny
Aurigny has announced Clive Acton as the airline’s new sales manager in the Bailiwick. The 44-year-old Guernseyman took up his post in May and is responsible for developing ongoing working relationships within the trade industry and the corporate market.
‘My 25-year experience in sales and marketing working for a number of large international and local travel brands will be invaluable as I continue to raise the profile of Aurigny’s services and values in the UK, Jersey, Bailiwick and French markets.
‘Aurigny has an excellent reputation in the islands for customer service. The challenge is how we keep these standards as high as possible but still remain competitive.’
Clive recognises that the airline’s Business Plus and Frequent Flyer programmes will be important factors in its commercial development:
‘Having easy to use systems that take the stress out of travelling is important, which is what Business Plus and trade partners do, and companies recognise that. People also appreciate being rewarded for their loyalty and want to be able to trust that their airline has a clear pricing strategy and is doing as much as it can to get you home despite operational challenges.
‘The last few years have been difficult for airlines with increased security checks, rising costs at Gatwick, spiralling oil prices and ash clouds but I am delighted to be part of an organisation that is supplying a genuinely respected and relevant service to the people of the Bailiwick’.
New IT Manager Takes on Role at Aurigny
Mike Reeves has been appointed as Aurigny’s new IT manager.
In his new role, Mike is responsible for all IT services, including internal systems and training, and technical liaison with suppliers of the Aurigny website and reservations systems.
‘I started out as a police cadet, but switched to an IT career and I’ve been doing that ever since. I've worked for the Dairy briefly, HSSD for 11 years, and Guernsey Post for the last 10 years before landing at Aurigny in May 2011,’ he explained.
‘I have a lot to learn about the airline industry, it is worlds apart from delivering post, but it is very interesting. Airplanes appeal to both the technician and the kid in me, and I am keen to settle in and do my bit to keep Aurigny on top in the islands.’
But he admits that the airline industry in general faces many obstacles.
‘At the moment, and looking ahead, surviving in an era of fluctuating worldwide economy and increasing fuel costs are going to be the biggest challenges.’
Mike, 42, grew up in
‘I'm part of the Crimestoppers round-island kayaking challenge, which, weather permitting,
will take place in September. The aim is to circumnavigate
Aurigny Passenger Numbers Up By 16%
Aurigny’s passenger numbers have risen by 16% in the first six months of 2011 compared to the same period in 2010. 222,715 passengers used Aurigny services between January and June 2011 representing a growth of 16% (31,443 passengers) compared to 2010.
‘The biggest monthly increase was in April when we carried 12,106 extra passengers,’ says Malcolm Coupar, Aurigny’s commercial director.
‘This reflected a poor April in 2010 when the ash cloud airspace closures impacted on the passenger figures of many airlines. If we were to discount the growth in April, our passenger figures would still be up by 10% and we are obviously delighted to have achieved this.
‘While we have seen growth across most of our network, the lion’s share has come on our Gatwick services as a result of the increase in our daily frequency to six flights on week days. This has proven extremely popular and has resulted in Gatwick passenger numbers increasing by 29% (20,921 passengers), or 19% (14,192 passengers) if April is ignored.
‘We are now firmly in the lead in the
More People Support States Ownership of "Value For Money" Aurigny
Support for the States of Guernsey ownership of Aurigny has grown according to a new survey. The Airline Benchmark Survey, carried out by Island Analysis, shows that there is a 3% rise in support compared to a similar survey in 2008.
83% of respondents were of the view that it was "very important" or "important" for the airline to be owned by the government compared to 80% two years ago.
Malcom Hart, Aurigny's Managing Director, believes that more an more people understand the importance of protecting the "life-line" London Gatwick slots: "The potential take-over of Aurigny by Blue Islands last year focused many people's minds on how these links can be secured permanently. If anything good came out of the process it was to re-emphasise that the only way these slots can be protected for the good of the whole communtiy is through States ownership of Aurigny".
The number of respondents who thought Aurigny offered "Value for money" also grew from 40% in 2008 to 44% in 2010. Other areas covered in the survey include ticket prices and in-flight service. 34% of people polled considered Aurigny's ticket prices to be "good" or "very good" and 68% of respondents were of the opinion that their in-flight service was "good" or "very good" (up from 62% on 2008).
"Data of this kind is invaluabel to airlines as it helps us deliver the best possible service", continues Mr Hart.
"This survey shows our efforts are appreciated and I would like to thank all Aruigny staff for all their hard work in achieving these impressive figures".
Special Fares to Southampton to "escape"
Alderney residents wishing to take a break from the island during Alderney Week can take advantage of a special deal offered by Aurigny. The airline is making 185 seats to Southampton available between 29 July - 1 August returning between 5 – 8 August at £73 return inclusive of taxes, charges and debit card fees.
Aurigny Commercial Director Malcolm Coupar says:
‘This is an important time for the island’s visitor economy and a very busy period for Aurigny. We operate many extra flights to and from Southampton to bring people to the festivities, and this traditionally generates many empty seats going in the opposite direction.
‘For some islanders this is the perfect time to get away and visit friends and relatives and we have looked to make as many seats as possible available at the special price. The service to Southampton is a life-line route and we are keen to give Alderney residents as much value as we can.
Tickets are available exclusively on Aurigny.com from 26th May 2011 by entering the promotion code “escape”.
Bookings are subject to availability and must be made by the 15th of July 2011.
|JOEY heads to Germany to get parts for an ATR aircraft.|
JOEY, Aurigny’s famous trislander, made a special journey to Germany recently to deliver ATR parts for repairs on behalf of Anglo Normandy.
In what was an unusual trip for the 16-seater plane, normally associated with inter-island flights, Joey flew the 450 miles to Moenchengladbach, near Dusseldorf, via Le Touquet, France, for a fuel stop.
“Due to the length of the flight and that Joey has never flown that far, we used two pilots - Captains Steve Clarke and David Writer. We also sent along an engineer from Anglo Normandy because we have a requirement for oil checks after every five hours flying,” said Aurigny managing director Malcolm Hart.
“The flight from Guernsey was three hours 40 minutes, with 30 minute stop in Le Touquet for fuel. Due to following winds the crew were able to fly back in two hours 45 minutes. The pilots adding that they very much enjoyed this change in routine.”
On arrival in Germany, staff at Rheinland Air Service were quick to photograph Joey and have a good look around the aircraft.
“It is great to think that our little yellow plane has been seen across Europe proving that its is more than capable of taking on bigger jobs when required,” added Mr Hart.
|Thursday 05 March 2009|
|Licence granted to operate new East Midlands services|
The Commerce and Employment Department has awarded the licence to fly the Guernsey - East Midlands Airport route to Aurigny, which will begin services on 1st May.
'It's great news to be given the green light to operate this new route,' said Malcolm Coupar, Aurigny's Commercial Director. 'It opens up a major part of the UK, with big population centres such as Leicester, Nottingham and Derby all within easy reach of the airport. There are also lots of visitor attractions in the east midlands. This new service is a really convenient way of getting to places such as Alton Towers, Stratford-Upon-Avon or Castle Donington for example.'
'We're taking bookings already and are looking forward to flying Islanders across to that part of the UK and of course we're equally keen to be bringing visitors from a new departure point into Guernsey,' he said.
Aurigny will operate the route as a daily service, departing Guernsey at 13.45 Monday to Saturday and at 15.30 on Sundays. Flight time is one hour and fifteen minutes.
|Friday 27 February 2009|
|New daily service from Jersey to London Stansted|
A new service from Jersey to Stansted Airport is being launched on 1 May. The daily flights with Aurigny are expected to be extremely popular with local travelers seeking to visit London, connect with low cost airlines and also with British tourists wishing to holiday in Jersey.
Malcolm Coupar, Aurigny's Commercial Director said: "We are extremely pleased to be extending our scheduled services to Stansted from Jersey having already had great success with our flights from Guernsey.
"In addition to being another route into London, Stansted is a hub for low cost airlines for onward journeys and is close to Cambridgeshire and Suffolk".
Aurigny has just celebrated 40 years of service to the Channel Islands and was recently voted as third best short haul airline in a 2008 survey with the consumer magazine Which? The airline has also just introduced a new scheduled service from Guernsey to East Midlands.
"We believe that being able to fly to Stansted direct from Jersey will prove to be popular with islanders and will also be a boost for the island's tourism,"
"Stansted is a very handy destination for business travelers to London with excellent regular connections into the city centre. For leisure travelers, the airport is also close to shopping centres such as Lakeside in Essex and The Harlequin in Watford."
Flights will be operating daily leaving Jersey at 1535 arriving at Stansted at 1650. The return will depart Stansted the following day at 1305 arriving in Jersey at 1505. The Sunday flights will leave Jersey at 1425 arriving in Stansted at 1540. The return will depart Stansted at 12.40 arriving in the island at 1355.
|Wednesday 18 February 2009|
|Fifth daily London Gatwick flight introduced|
Aurigny will be adding an additional scheduled daily service to London Gatwick starting on 1 May. The flight will leave Guernsey at 8.55am and will arrive in Gatwick at 9.55am. The return is scheduled to leave the UK at 10.25am and will land in the island at 11.30am.
'These extra flights are all about giving more choice to both the business traveler
and the holiday maker,' says Aurigny commercial director, Malcolm Coupar.
The extra Gatwick slot is being made known in the same week that Aurigny has announced that they will be launching a new route to East Midlands Airport starting in May 1st.
'Aurigny has seen its share of the Gatwick market increase to 41% since starting the route in 2003, and in the last two years further progress has been constrained by lack of capacity,' says Mr Coupar 'When the States of Guernsey agreed to purchase the airline in 2003 the key motivation was the safe-guarding of life-line routes to destinations such as Gatwick. Aurigny is extremely proud to have protected the four daily slots and is now in a position to add extra value with the introduction of this fifth slot.
'With the removal of the BAe 146 jet from the route by our competitors, our excellent punctuality record, the forthcoming introduction of a new booking system for businesses and the imminent arrival of our new ATR aircraft, we are hopeful that more and more passengers will choose Aurigny.'
|Friday 13 February 2009|
|New service from Guernsey to East Midlands Airport|
Aurigny is launching a new route to East Midlands Airport starting in May.The daily service which begins on Friday 1 May is expected to be extremely popular with sports fans as well as families visiting friends and relations.
We are committed to giving Channel Islanders the best service we can and we know that many people will have friends and family in this region of the UK," says Aurigny Managing Director, Malcolm Hart.
"East Midlands is a great area to fly to because within a 90 minute radius of the airport there are tremendous opportunities for visitors. The Leicestershire, Nottinghamshire and Derbyshire area is a wonderful part of England to visit if you wish to watch sport. Leicester Tigers are a very popular club with strong Guernsey connections and Trent Bridge and Castle Donington are close too if you want to experience top-class cricket or motor sport.
"We expect that a lot of families will take advantage of this new route and spend a day or so at Alton Towers with its world famous theme park, water park and spas. For the more culturally-minded Stratford-upon-Avon is also a short journey away and some of the most picturesque walks in Britain are in the Derbyshire Peak District. We also hope that this new route will strengthen connections for business men and women who need to travel to this part of the country."
"East midlands is also an excellent hub for islanders traveling to various parts of the world such as Egypt, the USA, the Balearics, the Canaries, Italy, Spain and Turkey. We are delighted to be able to give our passengers more choice when deciding how to connect for that all-important holiday".
The daily service will depart Guernsey at 13.45, arriving at EMA at 15.00, while the return journey will leave the UK at 15.30 and lands in the island at 16.45.
|Sunday 24 June 2007|
|Thursday 21 June 2007|
Aurigny gets permission from its sole shareholder, the States of Guernsey, to get a private loan to purchase two new ATR 72-500 aircraft. Managing director Malcolm Hart said the aircraft would be a great boost to the airlines long-term profitability, reliability and quality of passenger service. No taxpayers funds are to be used for this acquisition.
|Sunday 5 June 2007|
The Aurigny Alderney Golf Open has another successful year with about 100 competitors from around the UK taking part. The airline has sponsored 11 of the previous 15 competitions.
|Monday 25 April 2007|
Trislander pilot Ray Bowyer and several passengers spot two brilliant yellow, disc-shaped, unidentified flying objects measuring up to a mile across near Alderney. Another commercial pilot 15 nautical miles south also saw the objects and an official report was filed. The story hit the headlines of all the national newspapers and Capt. Bowyer was interviewed on CNN and Channel 4s Richard and Judy Show.
|Monday 19 March 2007|
|Aurigny experiences website problems|
THE booking system on Aurignys website was down for nearly 40 hours between Thursday afternoon and Saturday morning. Passengers wishing to make online bookings were unable to do so. Were sorry for the inconvenience caused, said commercial director Malcolm Coupar. But thankfully the website is now fully operational so our customers can start booking with us again. The website was down between 325pm on Thursday and 639am on Saturday. The problem started because Barclays Business Services were unable to process credit card payments over the web and, as such, was completely out of our control.
|Wednesday 21 February 2007|
|Aurigny confirms that Bristol is safe|
AURIGNY managing director Malcolm Hart has confirmed that sufficient measures have
been taken to ensure that we can continue to operate safely into Bristol Airport.
Laurence Robertson, MP for Tewkesbury, raised concerns about the safety of the runway
after an Easyjet aircraft delayed landing in wet weather conditions on Monday evening.
|Wednesday 31 January 2007|
|Aurigny phones 8,000 passengers hit by Air Passenger Duty|
AURIGNY has been telephoning the 8,000 passengers who will have to pay Gordon Browns
inconvenient and hasty rise in Air Passenger Duty.
All passengers who made bookings on Aurignys Gatwick, Stansted, Bristol and Manchester services before the Chancellor's untimely announcement have been affected. The airline has already described the sky-high taxes as rash and ill-thought out. Mr Browns decision put us and our passengers in an unnecessarily awkward and difficult position particularly as were not in a position to absorb the costs, said commercial director Malcolm Coupar. But given the pride we take in our service and the loyalty our customers have shown, the least we could do was contact them in person. About 8,000 passengers were affected. Aurigny had previously described the Chancellors controversial move as unpaid tax collection for Gordon Brown. Mr Coupar added that the UK governments plans had pushed the proportion of tax paid on a ticket to unprecedented levels.
Its just another tax that will make little difference to the environment given that the governments own advisers say that air travel accounts for only 3% of carbon emissions. If the government had thought this through they would have concentrated their efforts on tackling the real causes of climate change: road transport and power generation.
For more information contact Malcolm Hart Tel. 01481-266444.
|Thursday 18 January 2006|
|One Million Passengers Fly Between Alderney and Southampton|
AURIGNY has flown its one-millionth passenger between Alderney and Southampton. The Channel Island airline first started the link between Alderney and mainland UK in 1970 and the connection has proved a lifeline service throughout its 36-year history.
Aurignys longest-serving employee Maurice Wyatt, 54, joined Southampton Airport officials to meet the one-millionth passenger, Margaret Storer. Mr. Wyatt had coincidentally presented an award to another fortunate customer back in 1975 when the airline celebrated the millionth passenger to travel across Aurignys entire network.
Mrs. Storer and her husband David, both from Warwickshire, were given two free flights on the Alderney-Southampton route and a picnic hamper. They were delighted with the presents and said that the tickets were ideal as they are planning to move to Alderney. It was a wonderful greeting and one that came as a total surprise, said Mrs. Storer. The flights will definitely come in most handy as we love Alderney and are planning to move here later this year.
Aurigny managing director Malcolm Hart said the airline was justifiably proud of its ongoing commitment to the island. People in Alderney are not just dependent on the Southampton service for big city shopping and connections to other airports. They rely on them for business, specialist medical treatment, hospital visits and for students to go to and from college and university, he said.
He added that the link also meant that visitors have been able to take full advantage of Alderneys attractions.
Richard Cox, longtime Daily Telegraph travel writer and the Alderney States member responsible for tourism saw one million passengers over 36 years as a proud achievement for Aurigny. The little yellow planes have become a potent symbol of Alderney as a holiday destination for two generations, he said, adding that he first brought his children there for beach holidays in the mid 1970s, Now their friends' children come as regularly as they all did and my grandchildren soon will. Aurigny has also seen Southampton airport develop almost beyond imagining, from the old buildings and free parking in a muddy field to the present modern terminal. But the service provided by the airline has been unchangingly friendly and helpful not least on occasions when there has been atrocious weather at Christmas but the Trislanders made it. Nor is it any denigration of other airlines to say this, since they in their turn will record triumphs in times to come. But by anyone's standards the millionth passenger travelling on this route today is a noteworthy event.
|Wednesday 23 November 2005|
ALDERNEYS wartime evacuees will be enjoying a celebratory party for the 60th anniversary of their return home thanks to sponsorship from Aurigny.
The Channel Island airline has offered to pay for the food for more than 100 returnees who are marking the day that the first civilians set foot on Alderneys shores after the island was transformed into the Westernmost edge of Hitlers defences.
Sponsorship is also being provided by the States of Alderney.
The event is being organised by the Homecoming Committee and is taking place on Thursday 15 December.Alderney-born committee member Pat Forey, who was evacuated with her family to Glasgow, said she was delighted with Aurignys sponsorship.
This is an occasion that celebrates a key moment in Alderneys history, she said.
And it is particularly important for everyone in Alderney to honour Homecoming Day and the families who worked hard to rebuild the island after the turmoil of the Second World War.
The 60th anniversary party will be a fantastic evening of entertainment and its a great chance for people to get together and share their memories.Aurigny has shown real loyalty to the island in pledging its support.
Aurigny managing director Malcolm Hart said he was delighted to sponsor the Homecoming Committees efforts in celebrating Alderneys history.
This is an occasion that really means a lot to people in Alderney and its particularly important that we pay our respects to those people whose lives were disrupted by the ravages of war.Those who returned in and after 1945 made the island what it is today the products of which include the birth and growth of Aurigny.
For this reason, we are committed to the island and Im both proud and delighted to support the Homecoming celebrations.
|Wednesday 23 November 2005|
|Fuel Price Statement|
Malcolm Coupar, commercial director for Aurigny, said that the fuel surcharge would remain in place for now.
While the cost of oil has dropped lately, fuel prices still remain considerably higher than they were when we put together our budget.They are also well above the levels they were when we originally introduced a fuel surcharge back in the summer.
To compensate, this fuel surcharge will remain in place for the time being.We are continually monitoring the situation as its very much in our interests to give passengers the best deal we can.
He added that the most recent figures inLondon showed that Brent crude had risen $1.07 to $56.41 a figure much higher than was ever predicted by the aviation industry.
Its a move thats very much in line with steps by other airlines.Its regrettable but unavoidable.
|22nd August 2005|
|Aurigny Staff Are Praised For Bad Weather Efforts|
EXTRA Aurigny staff members were called in to help ensure passengers reached their
destinations when fog hit Guernsey on Monday.
|24th August 2005|
|New Cabin Crew Members Take to the Skies|
AURIGNY passengers are being greeted by three new faces as the companys latest recruits
to the ATR cabin crew take to the skies.
|4th August 2005|
|Response to Island Fm inquiry about prices, taxes and charges|
AURIGNY has added a temporary
3 fuel surcharge on each flight between Guernsey and
the UK following record highs in world oil prices.A temporary surcharge of
1 will also be applied each way on the airlines inter-island
services.The move is in line with steps by other airlines that have done the same
after world oil prices rose 55% during the first quarter of this year compared with
same quarter in 2004.Flybe, for example, announced two months ago that it was adding
a separate fuel surcharge.
|14 June 2005|
|AURIGNY RECORDS RISE IN PUNCTUALITY|
Guernseys own airline has recorded a fifteen percent rise in its punctuality figures,
compared to last year.
|17 June 2005|
|VOTE FOR AURIGNY|
Guernseys own airline is inviting passengers to nominate outstanding cabin staff.
Aurigny passengers can now let the airline know when their cabin crew provides excellent service. Ms Clare Cooper, Aurignys Cabin Crew Manager, explained: Theres no doubt that the standard of cabin service is an important factor in passengers overall levels of satisfaction. Were always pushing hard to improve our service standards, so we decided to give cabin crew an extra incentive. She added: As cabin staff, we aim to make your flight as comfortable and enjoyable as possible so, for us, nothing is more rewarding than getting positive feedback from satisfied passengers.
Aurigny passengers can send in their nominations by post or e-mail. Managing Director Mr Malcolm Hart said that the airline is focusing on service: I think most islanders are aware that weve worked really hard to boost our punctuality figures over the past year. What were doing now is starting to extend those quality standards into our customer service. Giving cabin crew the opportunity to earn recognition from passengers is a great incentive and all part of an increased customer service awareness. He added: Were also currently working towards introducing a major new customer service training regime across other areas of the airline.
Passengers who feel that their cabin crew has provided particularly good service should send their nominations to Ms Clare Cooper, Flight Operations Centre, Airport Complex, Rue des Landes, Forest GY8 0DD or e-mail email@example.com
Links: Holidays in Guernsey, Holidays in Alderney, Holidays in Jersey, Cheap flights to Guernsey, Cheap flights to Alderney, Guernsey to East Midlands flights, Jersey flights to and from Stansted, Bristol to Guernsey flights, Business Plus Bristol to Jersey flights Jersey to East Midlands flights