How much luggage am I allowed?
Please note that for Health and Safety reasons the maximum weight for any one piece of baggage is 23 Kgs.
Certain items will only be carried by us on a Limited Release basis:
What is Limited Release?
Fragile, valuable or inadequately packed
Important documents and cash
Any other fragile, valuable or inadequately packed items not specifically listed.
Weight in excess of these allowances will be treated as hold luggage and charged
at the applicable Excess Baggage rates.
Please note - Excess luggage paid for at the airport on the day of travel will be carried subject to availability.
Enhanced Baggage Allowance.
There is a maximum of 6 pre-booked items per flight so this facility may not always be available. Enhanced baggage fees are NON REFUNDABLE.
Checked Baggage will, whenever possible, be carried on the same aircraft as you, unless we decide for safety, security or operational reasons to carry it on an alternative flight. If your Checked Baggage is carried on a subsequent flight we will deliver it to you, unless applicable law requires you to be present for customs clearance.
Connecting baggage allowance of 20 kilos per person is permitted on receipt of your connecting flights which is within 24 hours of travel, this can be added to your booking at the Airport for a payment of £35.00 per person per sector.
Please note - Baby & Child Equipment (eg pushchairs, car seats etc) are
Limited Release items and Aurigny will not accept responsibility for accidental
damage in transit. Any claim for compensation should be addressed to your insurance
This scheme will not include enhanced luggage allowances granted by other carriers in respect of Frequent Flyer scheme members.
All liquid containers must be carried in a separate clear plastic, zip-top or re-sealable
bag that does not exceed 20 cm x 20cm (8 inches x 8 inches) or equivalent to one
litre capacity. Items must fit in the bag comfortably and the bag must be completely
closed. At the airport security search, the plastic bag must be removed from the
cabin bag and x-ray screened separately.
Please also note - due to the risk of spillage we are unable to allow hot beverages on board Aurigny aircraft.
Please note - we are unable to accept responsibility for any medication in checked-in
hold baggage. We would advise passengers to take essential medicines onboard in
your hand luggage. See notes regarding liquid medication above.
-Laptops and large electrical items (e.g. hairdryer) must be removed from the bag and placed in a tray so that such items neither obscure nor are obscured by the bag, during the x-ray process.
- Pushchairs, walking aids and wheelchairs are permitted and will be x-ray screened,
or manually searched.
The following items may NOT be carried in hand luggage in the interest of passenger security - No sharp or potentially dangerous items such as scissors, knives etc.
The following items may NOT be carried under any circumstances
- compressed gases, corrosives, explosives, flammable liquids.
Can I check my baggage through to its final destination if I have
a connecting flight with another airline?
What do I do if my baggage is damaged in transit?
Exemptions: Please note that Aurigny will not consider claims for damage to hold baggage as follows:
Please note - Limited Release items (including sporting goods) will not be covered by the airline; Aurigny will not accept responsibility for accidental damage in transit. Any claim for compensation should be addressed to your insurance company.
What do I do if my baggage is lost in transit?
Please note - we are unable to accept responsibility for any "essential" items (medication, ID, tickets, money , keys, phones, laptops etc) in checked-in hold baggage. We advise passengers to take these items onboard in your hand luggage.
Do you carry golf clubs?
Golf clubs and other sporting equipment will only be accepted for carriage on a
Limited Release basis and are non refundable.
Do you carry bicycles?
The bicycle must be bagged or boxed, and made safe as below.
Do you carry other sporting equipment?
Large and bulky sports items like surfboards and windsurfers may not be able to be carried on our aircraft when they have a full complement of passengers and baggage. When planning to carry bulky items please check space availability with our Reservations Department.
The following policy only applies to the carriage of musical instruments on our ATR and Embraer jet aircraft. Should you wish to carry musical instruments on our Dornier 228 aircraft then they must be carried in the aircraft's baggage hold.
Please note -
The carriage of musical instruments in the cabin is always strictly at the Captain's discretion.
Musical instruments should always be properly packaged in a rigid and/or hard-shelled container specifically designed for shipping such instruments.
The number of musical instruments that can be accommodated on each flight is limited.
When a stringed instrument is transported by air, it may be exposed to dramatic changes in temperature and pressure, which can cause the instrument's headstocks to crack or snap off. To prevent possible damage, it is the customers responsibility to ensure that the strings are loosened so that the tension is reduced.
Please ensure that your instrument is covered by adequate insurance.
Small Musical Instruments.
Small musical instruments are allowed in the cabin as long as they meet the maximum cabin bag size requirements of 20cm x 36cm x 55cm. Please note that the instrument will be classed as your one piece of overhead locker cabin baggage.
Violins may be permitted on-board Aurigny operated flights as cabin baggage as long as the instrument, including its case. doesn't exceed 20cm x 36cm x 100cm. Carriage as cabin baggage is subject to available space in the overhead lockers. Please note that the instrument will be classed as your one piece of overhead locker cabin baggage.
Cellos and Guitars
Cellos and guitars can usually be carried in the cabin provided an additional seat is purchased, as they can be secured safely in an aircraft seat. They may be carried in the aircraft cabin provided that:
- A seat is purchased via the call centre (01481 267267) for the instrument and the one seat booked must be dedicated for that item only.
- Only one instrument is permitted per passenger and the passenger must travel on the same flight and ion the adjacent seat, i.e. it is not possible for the instrument to travel unaccompanied.
- The instrument must not be in a seat in the emergency exit row.
- The instrument is placed on the floor and must be in the gaps between the seats on the inside (beside the window not an aisle seat) and be properly secured by an aircraft safety lap strap.
- The instrument in its case must not be wider than the width of the passenger seat (48cm); it must not exceed 32kg in weight and the centre of mass must not be more than 30cm above the seat cushion.
All other musical instruments
For all other large musical instruments such as harps, double bass, drum kits etc. there is no option to purchase an additional seat as these items are too large and heavy. They will need to be prepared and packaged for carriage in the aircraft hold and checked in as per normal hold baggage. In order to meet Customs and Security requirements, instruments that have travelled in the hold will be returned to the passenger in the baggage reclaim area.
These instruments will be carried on a standby basis only (i.e. only carried if there is space in the aircraft's holds after all passenger's normal baggage has been accommodated) and fees will apply. (See section of Fees).
These instruments will be carried on a limited release basis only (we will not take responsibility for damage in transit). The attached pdf also needs to be completed. Any claim for compensation should be addressed to your insurance company so Aurigny recommends you have adequate cover for such items.
If you have any other questions on this policy or require clarification, please contact our customer services team on 01481 267267.
Do not book seats for musical instruments via our website, doing so will likely to result in your instrument being refused carriage.
By prior arrangement, registered Assistance dogs are able to travel on all Aurigny services, with the exception of flights to Dinard. Please email email@example.com for availability with the breed and weight of your dog(s).
A domestic cat or dog, (not both, unless they are pets from the same family owner) can, by prior arrangement and after paying a fee, travel on flights between Guernsey-Alderney and Alderney-Southampton. They cannot travel on any other Aurigny routes.
Pet Dogs - Aurigny will provide a transit carrier/cage and can only accept dogs that can comfortably fit within it, following usual animal welfare guidelines. The cage measures 36” (L) x 24” (W) x 27” (H) (approx. 91 x 61 x 68 cms). For guidance this means that the maximum size of dog will be 23kgs but this will depend on the breed of dog and it will be the owner’s responsibility to determine whether or not their dog can be safely carried. Aurigny, as carrier, will have the final say at embarkation.
Cats - must travel in waterproof cat box (provided no dogs already booked on that flight), charged at applicable child's fare, less taxes, at current rates.
the day of travel, owners will be required to sign a form confirming
that the transit carrier/cage is of a suitable size and that they accept
full responsibility for the dog while in transit.
3. Owners will be required to muzzle their dogs from the time that they check-in until the dog is placed in the transit carrier/cage in the aircraft. At the end of the flight, the dog should again be muzzled before it is removed from the cage and until it is safely outside of the terminal building.
4. Owners will be required to place their dog in the transit carrier/cage (the transit carrier/cage will have to be placed in the aircraft first and the dog put in afterwards) and to take their dog out of the transit carrier/cage at the end of the flight.
5. Owners will be required to provide a waterproof blanket to place in the tray in the bottom of the transit carrier/cage.
Yes, but due to a recent change in CAA regulations, we can only carry these items if they can be dismantled and packed into separate boxes / containers that weigh no more than 28kgs per item. The batteries (dry cell or gell only) must be completely disconnected with the terminals wrapped for protection. Please note, due to size, weight, value and fragility, these items will only be carried subject to availability on a Limited Release basis. Please call Reservations on 01481 822886 at least 72 hours before travel.
Carriage of Lithium Batteries.
There are 3 types of lithium battery.Small lithium batteries and cells are found in
mobile phones, watch batteries, MP3 players,
cameras and laptops. Generally the maximum
watt-hour rating for these batteries is 100 Wh or
Medium lithium batteries and cells are found in
larger laptops and batteries used by audio-visual
professionals. The watt-hour rating of these
batteries is generally between 100-160 Wh.
Large lithium batteries and cells are primarily
used by industry. A large rechargeable battery
provides over 160 Wh of power, and can be
found in mobility aids or electric bicycles.
Special arrangements should be made to carry
these lithium batteries. Passengers are required
to give a minimum of 48 hours’ notice to carry
these large lithium batteries.
Watt Hour Rating Configuration Hand Baggage Hold Baggage
Small (Below 100Wh) In Device Yes Yes
Spares Yes (No Limit) No
Medium (100-160Wh) In Device Yes Yes
Spares Yes (max 2) No
Large (From 160Wh) Prior arrangement required to carry these. (48 hours)
*Passengers are reminded of the following important safety advice when carrying lithium
Never carry damaged batteries or equipment on an aircraft. • Spare lithium batteries are NOT
PERMITTED to be in checked-in (Hold) baggage. • Lithium batteries installed in equipment
may be carried in checked-in (Hold) baggage. • All battery powered equipment/devices must
be packaged to prevent inadvertent activation and spare batteries should be in the
manufacturers packaging where possible. If not, you MUST protect it from short circuit and
damage by placing electrical tape over exposed terminals, or by placing it in a protective case
or strong plastic bag.
If you have any other unusual items, please call Reservations on 01481
822886 to discuss your requirements
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