Luggage

                       

How much luggage am I allowed?
Hold Baggage Allowance
Passengers on Aurigny flights have a 20 Kgs hold baggage allowance included in the price of their ticket except for flights between Alderney- Southampton and Guernsey-Dinard where the allowance is 15 Kgs. Passengers paying for a flexible ticket between Guernsey and the UK have a 30 Kgs allowance. Any excess of these allowances will be charged at the rates shown below.

Please note that for Health and Safety reasons the maximum weight for any one piece of baggage is 23 Kgs.

Certain items will only be carried by us on a Limited Release basis:

What is Limited Release?
In the event of accidental damage in transit, the following items will NOT be covered by the airline:

Fragile, valuable or inadequately packed
Lightweight garment bags
Late checked-in luggage
Perishable items and foodstuffs
Any items already in a damaged condition
ANY electronic items including all camera equipment and electrical items such as laptops, MP3 players, tools etc.
Glassware and china
Baby equipment, buggies, car seats etc
Sporting goods and their travel bags including but not limited to golf clubs, windsurfers, skis, bicycles, sporting weapons, etc
Musical instruments and their cases

Important documents and cash

Any other fragile, valuable or inadequately packed items not specifically listed.

Hand luggage
Hand luggage is restricted to 1 item per passenger - max dimensions 48cm x 36cm x 20cm, max weight 10kgs (Southampton-Alderney, Dinard-Guernsey and inter-island Trislander services 6kgs).

Weight in excess of these allowances will be treated as hold luggage and charged at the applicable Excess Baggage rates.

Excess Baggage Rates (Effective October 2013)
Services between Guernsey and the UK and Grenoble £12.00 per kg. All other services £4 per Kg.

Please note - Excess luggage paid for at the airport on the day of travel will be carried subject to availability.

Enhanced Baggage Allowance.
Passengers may pre-book an additional 20kg of hold luggage on all our UK routes (excluding Southampton & Dinard) on payment of £35.00 per person per one way journey (including Aurigny connecting flights to/from the UK over Guernsey, where a "through fare" has been purchased). Only one Enhanced Baggage Allowance per passenger is permitted. Please contact our Reservation team on 01481 822886 open Monday - Saturday 0800- 2000  Sunday 1000-2000  to pre-book; a minimum of 4 hours notice is required.  This is not available at the Airport on the day of travel or via our web site.

There is a maximum of 6 pre-booked items per flight so this facility may not always be available. Enhanced baggage fees are NON REFUNDABLE.

Checked Baggage will, whenever possible, be carried on the same aircraft as you, unless we decide for safety, security or operational reasons to carry it on an alternative flight. If your Checked Baggage is carried on a subsequent flight we will deliver it to you, unless applicable law requires you to be present for customs clearance.

Connecting baggage allowance of 20 kilos per person is permitted on receipt of your connecting flights which is within 24 hours of travel, this can be added to your booking at the Airport for a payment of £35.00 per person per sector.

Infants
Infants do not have a baggage allowance other than that accompanying passengers are permitted to carry on their behalf: a carrycot or small wheeled collapsible buggy and a reasonable amount of food and drink for the flight.

Note: on occasion it has been noted that carrycots are checked-in, ostensibly for the use of the infant, but in fact are completely filled with other items (for example large stocks of food etc.) in this case the carrycot will be counted as normal checked baggage under the rules stated above.

Please note - Baby & Child Equipment (eg pushchairs, car seats etc) are Limited Release items and Aurigny will not accept responsibility for accidental damage in transit. Any claim for compensation should be addressed to your insurance company.

Students
Channel Island-based students travelling to and from their place of study in the UK may claim an additional 20kgs hold luggage concession, on production of a valid student card. The additional 20Kgs will be accepted subject to space available. This may also be combined with Enhanced Baggage Allowance as explained above. If the additional baggage is sent on an alternative flight, carriage is only on an airport to airport basis; the passenger will have to make arrangements to collect from the destination airport. NB on flights between Southampton and Alderney the enhanced student luggage limit is 15kg and is carried subject to space and load.  

Hold Baggage Allowances for passengers with Connecting Flights
Passengers connecting to/from other airline, departing within 24 hours of their Aurigny arrival/departure, may purchase an increased Connecting Luggage Allowance to match the total free luggage allowance on their connecting flight, up to a maximum 40kgs.(Maximum weight per bag 23Kgs.) The fee for this additional allowance is £35.00 per person, per sector. Any weight above the connecting carrier's free luggage allowance will incurr Excess Baggage charges.
In order to qualify for the Connecting Luggage Allowance passengers will be required to show proof of connecting flight bookings and the free luggage entitlement when checking-in for their Aurigny flight.
Passengers transferring to/from carriers that have no free luggage allowance will incur Excess Baggage charges on any weights over their Aurigny allowance.

This scheme will not include enhanced luggage allowances granted by other carriers in respect of Frequent Flyer scheme members.


Hand (cabin) luggage allowances are not included in this scheme.

Please note that the maximum weight for any single piece of baggage on Aurigny services is 23Kgs.


What are the current hand luggage security restrictions?
Hand luggage is restricted to 1 piece per passenger - max dimensions 48cm x 36cm x 20cm, max weight 10kgs (Southampton-Alderney, Dinard-Guernsey and inter-island Trislander services 6kgs).

The European Union has adopted security rules that restrict the quantity of liquids, gels and pastes that air passengers may carry in cabin bags.

Individual containers (of liquids) must not exceed 100ml (approximately 3.5 fl.oz). Limited quantities of liquids, gels and pastes may include:
- Shampoo
- Creams
- Hair gel, hair spay
- Suntan lotions
- Toothpaste
- Liquid or aerosol deodorants
- Perfumes
- Cosmetics such as mascara and lip gloss
- Water and other drinks,soups and syrups
- Other items of similar consistancy.

All liquid containers must be carried in a separate clear plastic, zip-top or re-sealable bag that does not exceed 20 cm x 20cm (8 inches x 8 inches) or equivalent to one litre capacity. Items must fit in the bag comfortably and the bag must be completely closed. At the airport security search, the plastic bag must be removed from the cabin bag and x-ray screened separately.

Customers may also carry:
- Essential medicines in liquid form sufficient for the flight (e.g. diabetic kit), as long as verified as authentic.
- Baby milk and liquid baby food sufficient and essential for the flight. Security staff will require that the contents of each bottle or jar be tasted by the accompanying passenger.
- Small personal Oxygen cylinders of no more than 18” (45cm). Must be clearly labelled and a medical note or prescription is required. Please call Reservations on 01481 822886 at least 72 hours prior to travel.

Please also note - due to the risk of spillage we are unable to allow hot beverages on board Aurigny aircraft. On ATR regional services complimentary hot and cold drinks will be served by the cabin crew during a safe period of the flight. We apologise for any inconvenience.


Please note - we are unable to accept responsibility for any medication in checked-in hold baggage. We would advise passengers to take essential medicines onboard in your hand luggage. See notes regarding liquid medication above.

-Laptops and large electrical items (e.g. hairdryer) must be removed from the bag and placed in a tray so that such items neither obscure nor are obscured by the bag, during the x-ray process.

- Pushchairs, walking aids and wheelchairs are permitted and will be x-ray screened, or manually searched.

Please note that you are likely to be hand searched at security and you may need to remove footwear to be x-rayed. Our apologies for the disruption this may cause and thank you for your co-operation.

The following items may NOT be carried in hand luggage in the interest of passenger security - No sharp or potentially dangerous items such as scissors, knives etc.

The following items may NOT be carried under any circumstances - compressed gases, corrosives, explosives, flammable liquids.

Please note: Any prohibited items identified on the x-ray or by direct search, will be confiscated by airport security staff. Any items refused at the security search will not be accepted for checking-in as hold luggage once check-in for your flight has closed, this is normally 30 minutes before scheduled departure time.

Can I check my baggage through to its final destination if I have a connecting flight with another airline?
No. Aurigny does not have through baggage agreements with any other carriers. Similarly, passengers cannot check-in baggage with another airline to be forwarded to an Aurigny flight.

If another carrier does check your baggage through to an Aurigny destination, and your baggage fails to arrive at that destination on your flight, Aurigny will assist you in recovering the bag, but will not pay for it to be delivered to your final destination. Aurigny advises you to specifically request carriers not to through check-in your baggage to Aurigny flights

What do I do if my baggage is damaged in transit?
Any damage to your baggage must be reported to an Aurigny staff member before leaving the Baggage Reclaim area. A Property Irregularity Report (PIR) will be completed by the staff member and a copy given to the passenger. This does not constitute a claim. You will then be required to contact the airline, in writing, within 7 days to make a claim for compensation. This letter should contain a copy of the PIR, your bar-coded baggage sticker and a valuation for a repair or similar replacement item. An amount will be deducted for depreciation.

Exemptions: Please note that Aurigny will not consider claims for damage to hold baggage as follows:
Damage to any of the bag’s handles or wheels. Missing zip lockers or straps.
To clarify, we will not accept liability for damage to parts of the suitcase or bag that sit proud of it and can be easily damaged by an airport conveyor belt.
Nor will we consider claims for cosmetic damage i.e. scuffs, dents, marks or normal wear and tear that do not impact on the bag’s usability.

Please note - Limited Release items (including sporting goods) will not be covered by the airline; Aurigny will not accept responsibility for accidental damage in transit. Any claim for compensation should be addressed to your insurance company.

What do I do if my baggage is lost in transit?
If your baggage fails to arrive on the carousel, you should report this to an Aurigny staff member or representative before leaving the Baggage Reclaim area. A Property Irregularity Report (PIR) will be completed by the staff member and copy given to the passenger, and you will be given a contact number for further information. We will do everything possible to locate and deliver your bag as quickly as possible within the Channel Islands or the UK. If you are travelling to an International destination, we will deliver your bag to your destination airport and deliver onwards where we can. However it may be necessary for you to arrange for the bag to be collected on arrival. Please contact customerrelations@aurigny.com or call Reservations on 01481 822886 for further advice.

Please note - we are unable to accept responsibility for any "essential" items (medication, ID, tickets, money , keys, phones, laptops etc) in checked-in hold baggage. We advise passengers to take these items onboard in your hand luggage.

Do you carry golf clubs?
Yes. Golf clubs will be calculated as part of your free baggage allowance. However, if your golf clubs take you over your free baggage allowance, we will apply a Sporting Goods charge. See the Sporting Goods Carriage section for full details.

Golf bags may be pre-booked on regional services between the Channel Islands and the UK, the total maximum on any one flight will be 6 pre-booked items. To book, please call our Reservations department on Tel: +44 (0)1481 822886. Please note, this facility is not available on inter-island or other services operated by Trislander aircraft. Passengers travelling inter-island may be advised to deliver their clubs to the airport in advance.

Golf clubs and other sporting equipment will only be accepted for carriage on a Limited Release basis and are non refundable.

Please note - Limited Release items (including sporting goods) will not be covered by the airline; Aurigny will not accept responsibility for accidental damage in transit. Any claim for compensation should be addressed to your insurance company.


Do you carry fishing equipment?
Yes. Fishing equipment will be calculated as part of your free baggage allowance. However, if your fishing equipment takes you over your free baggage allowance we will apply a Sporting Goods charge. See the Sporting Goods Carriage section for full details.

Do you carry bicycles?
Yes subject to availability and limited release (see further down), but please note the following packaging requirements:

The bicycle must be bagged or boxed, and made safe as below.
Handlebars must be turned and secured in line with the frame.
Pedals must be removed.
The front wheel must be removed and securely attached to the frame.
The tyres must be fully deflated.

Do you carry other sporting equipment?
Yes. Windsurfers, surfboards, skis, snowboards, scuba, archery, paintball equipment, bicycles and camping equipment and any other awkwardly proportioned or fragile equipment may be carried, subject to availability of space, as part of your free luggage allowance. If your equipment takes you over your free baggage allowance we will apply a Sporting Goods charge. See the Sporting Goods Carriage section for full details.

Large and bulky sports items like surfboards and windsurfers may not be able to be carried on our aircraft when they have a full complement of passengers and baggage. When planning to carry bulky items please check space availability with our Reservations Department.  
Sporting equipment will only be accepted for carriage on a Limited Release basis. Please note - Limited Release items (including sporting goods) will not be covered by the airline; Aurigny will not accept responsibility for accidental damage in transit. Any claim for compensation should be addressed to your insurance company.


Do you carry sporting weapons?
Sporting weapons will only be acepted for carriage by prior arrangement and only if all necessary approvals have been obtained from the appropriate Authorities.

                        
When carriage is permitted, the gun must be packed in its own lockable hard casing. (This must be locked). There must be no ammunition in the gun.
The ammunition must be packed in its own secure metal container. (No more than 5Kgs per gun and cannot be pooled with another passenger)

On services between the Channel Islands and the UK, a handling charge of per sector is made for each individually packed weapon. The weight is included in your free luggage allowance however, if your equipment takes you over your free baggage allowance we will apply a Sporting Goods charge. See the Sporting Goods Carriage section for full details.

Sporting weapons and ammunition will be carried on a Limited Release basis only. In all cases please call on UK +44 (0)1481 822886 in advance to discuss the carriage of weapons. Please note - Limited Release items (including sporting goods) will not be covered by the airline; Aurigny will not accept responsibility for accidental damage in transit. Any claim for compensation should be addressed to your insurance company.



Regulations for the carriage of firearms
With prior notice, Aurigny will transport sporting pistols, rifles and guns, subject to the following provisos: a police check at the departure and arrival airports will verify that all necessary police permits are in order; the weapon must be unloaded, dismantled and enclosed in a suitable lockable case; no ammunition to be stored in the same case as the weapon.
Call: +44 (0) 1481 822886 to book.



Do you carry musical instruments?

By prior arrangement only, customers may be able on some aircrafts carry a musical instruments through security search provided they can be x-ray screened. Musical instruments will be calculated as part of your free baggage allowance and, in the event of this being exceeded, excess baggage charges will be applied. Please note this may not be available on all services.

Musical instruments will be carried on a limited release basis only (we will not take responsibility for damage in transit). The attached pdf also needs to be completed. Any claim for compensation should be addressed to your insurance company.To make arrangements for the carriage of musical instruments, please call Aurigny Reservations for details on UK +44 (0) 1481 822886.
               
Do not book seats for musical instruments via our website, doing so will likely to result in your instrument being refused carriage.

                       
Do you carry live animals?                        

By prior arrangement, registered Assistance dogs are able to travel on all Aurigny services, with the exception of flights to Dinard. To book call Reservations on UK +44 (0) 1481 822886.

A domestic cat or dog, (not both, unless they are pets from the same family owner) can, by prior arrangement and after paying a fee, travel on flights between Guernsey-Alderney and Alderney-Southampton. They cannot travel on any other Aurigny routes.

                                
Guide Dogs - Due their training and temperament, guide dogs are permitted to be seated with their owner in the cabin - but ideally these dogs will be carried in the transit carrier/cage.

Pet Dogs - Aurigny will provide a transit carrier/cage and can only accept dogs that can comfortably fit within it, following usual animal welfare guidelines. The cage measures 36” (L) x 24” (W) x 27” (H) (approx. 91 x 61 x 68 cms).  For guidance this means that the maximum size of dog will be 23kgs but this will depend on the breed of dog and it will be the owner’s responsibility to determine whether or not their dog can be safely carried. Aurigny, as carrier, will have the final say at embarkation.

Cats - must travel in waterproof cat box (provided no dogs already booked on that flight), charged at applicable child's fare, less taxes, at current rates. 

1.       Owners must confirm that the above transit carrier/cage size is appropriate for the size of their dog at the time of making their reservation via our Reservations Centre (01481 822886).

2.       On the day of travel, owners will be required to sign a form confirming that the transit carrier/cage is of a suitable size and that they accept full responsibility for the dog while in transit.

3.       Owners will be required to muzzle their dogs from the time that they check-in until the dog is placed in the transit carrier/cage in the aircraft.  At the end of the flight, the dog should again be muzzled before it is removed from the cage and until it is safely outside of the terminal building.

4.       Owners will be required to place their dog in the transit carrier/cage (the transit carrier/cage will have to be placed in the aircraft first and the dog put in afterwards) and to take their dog out of the transit carrier/cage at the end of the flight.

5.       Owners will be required to provide a waterproof blanket to place in the tray in the bottom of the transit carrier/cage.
 
NOTES:
 
a.       A reservation should be made for all dogs.
b.      No further new bookings can be accepted for dogs that cannot fit into a transit carrier/cage of the above size.
c.        If customers make a booking and subsequently decide that their dog cannot fit in the transit carrier/cage, we will not offer any refunds for them or their dogs if they decide not to travel.
d.      Only one dog can be accepted per flight.  However, it may still be possible to carry 2 small dogs (e.g. of Jack Russell size) from the same family in the transit carrier/cage. Aurigny as carrier will have the final say on  whether they can be carried.
 
Do you carry mobility scooters?

Yes, but due to a recent change in CAA regulations, we can only carry these items if they can be dismantled and packed into separate boxes / containers that weigh no more than 28kgs per item. The batteries (dry cell or gell only) must be completely disconnected with the terminals wrapped for protection. Please note, due to size, weight, value and fragility, these items will only be carried subject to availability on a Limited Release basis. Please call Reservations on 01481 822886 at least 72 hours before travel.

                                         

Carriage of Lithium Batteries.

There are 3 types of lithium battery.

Small lithium batteries and cells are found in
mobile phones, watch batteries, MP3 players,
cameras and laptops. Generally the maximum
watt-hour rating for these batteries is 100 Wh or
below.

Medium lithium batteries and cells are found in
larger laptops and batteries used by audio-visual
professionals. The watt-hour rating of these
batteries is generally between 100-160 Wh.

Large lithium batteries and cells are primarily
used by industry. A large rechargeable battery
provides over 160 Wh of power, and can be
found in mobility aids or electric bicycles.
Special arrangements should be made to carry
these lithium batteries. Passengers are required
to give a minimum of 48 hours’ notice to carry
these large lithium batteries.

Watt Hour Rating            Configuration    Hand Baggage   Hold Baggage     

Small (Below 100Wh)       In Device          Yes                     Yes
                                        Spares              Yes (No Limit)      No

Medium (100-160Wh)      In Device          Yes                     Yes
                                        Spares              Yes (max 2)        No

Large (From 160Wh)       Prior arrangement required to carry these. (48 hours)

*Passengers are reminded of the following important safety advice when carrying lithium
batteries:
Never carry damaged batteries or equipment on an aircraft. • Spare lithium batteries are NOT
PERMITTED to be in checked-in (Hold) baggage. • Lithium batteries installed in equipment
may be carried in checked-in (Hold) baggage. • All battery powered equipment/devices must
be packaged to prevent inadvertent activation and spare batteries should be in the
manufacturers packaging where possible. If not, you MUST protect it from short circuit and
damage by placing electrical tape over exposed terminals, or by placing it in a protective case
or strong plastic bag.


If you have any other unusual items, please call Reservations on 01481 822886 to discuss your requirements

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