Your Safer Aurigny Experience

At Aurigny, we have been working hard to ensure your journey is as safe as possible, allowing you to fly with confidence.

To keep our passengers protected, we have updated our flying experience and we have put together everything you need to know before you travel with us, below.

Key Changes

16 April 2021

From the 23rd April, ‘Category 3’ countries and regions will be reintroduced. This means any country (or in the case of travel to the UK, any region) with a prevalence below 100 cases of COVID-19 per 100,000 population, which also satisfies other Public Health criteria, can be considered Category 3. Arrivals from Category 3 destinations are tested on arrival and on day 7, and must self-isolate until they receive a negative result from both tests. They must continue to observe ‘passive follow-up’ rules for a further 7 days. Again, if they decline to have one of the two tests, they must self-isolate for 21 days. All passengers are required to create an online Travel Tracker account and complete their trip details within 48 hours of travel. Additionally a charge will be made for each covid19 test as required by the States of Guernsey. See States of Guernsey for full details.

12 March 2021

Guernsey, Alderney, Herm & Sark will all be at stage 3 of the exit from lockdown strategy from 22 March 2021 (subject to continuing lack of cases).

UPDATE

The Bailiwick is now in stage 3 of Exit from Lockdown with effect from 22 March 2021. Non-essential travel is permitted with all passengers entering the Bailiwick subject to a mandatory 14 day self-isolation period and mandatory testing on Day 1 and Day 13. Please see the States of Guernsey’s website for further information.

With effect from Monday 15 March 2021, the CCA has decided to make an adjustment to self-isolation requirements for some travellers. See below.

Anyone travelling to the Bailiwick from Monday 15 March and who will be residing in a dwelling where there are 4 or more separate household groups CANNOT self-isolate in that household UNLESS they have access to en-suite facilities and can have their food and essentials delivered to their door.

They must be able to self-isolate without leaving their room AT ALL for the 14 days. It is anticipated that this will be in place until the end of April 2021 but will, of course, be subject to ongoing review from Public Health Services.

Anyone in the accommodation described above who DOES NOT have separate hygiene facilities MUST self-isolate for the full 14 days in either hotel or self-catering accommodation that are providing self-isolation facilities. An alternative is for travellers to make arrangements to accommodate themselves in an alternate suitable accommodation setting - through support of a friend or family member.

Information regarding suitable accommodation can be downloaded at: https://covid19.gov.gg/support/protect

More detail and guidance will be provided on this matter on or before Wednesday 17 March 2021.

04 March 2021

Guernsey, Alderney, Herm & Sark will all be at stage 2 of the exit from lockdown strategy with effect from Monday 8th March (subject to case numbers & continuing lack of community seeding).  However, all but essential travel remains prohibited. Full details can be found on the States of Guernsey's website.

Aurigny are now able to operate weekday flights  (Mon - Fri) to/from Southampton and a full service between Guernsey and Alderney.

23 Jan 2021

Guernsey is currently in full lockdown until further notice. all but essential travel is prohibited.  Full details can be found on the States of Guernsey's website.

15 Jan 2021

UK travel corridor closures: Guernsey is exempt from the UK travel corridor restrictions announced by Boris Johnson today as the Bailiwick of Guernsey is part of the common travel area. However, an Essential Travel Permit is required for all passengers wishing to travel into the Bailiwick of Guernsey. Full details can be found on the States of Guernsey's website.

13 Jan 2021

Civil Contingencies Authority: ‘Do not travel to the Bailiwick unless it is essential’ 

The Civil Contingencies Authority agreed at its meeting on the 7th January that no non-essential travel into the Bailiwick should take place. A permit is now required to travel to the Bailiwick, please see here for full details.

Essential travel means: 

· for a compassionate purpose (including but not limited to supporting a dependent relative),

· to receive medical treatment,

· to undertake essential business that cannot be transacted remotely,

· to attend school, university or other further education,

· for permanent Bailiwick residents, to return home if they are currently off-Island,

· to travel for the purposes of critical work, as an approved critical worker (in line with the existing critical worker application process) 

Essential travel does not include travel:

· to visit friends and family based in the Bailiwick

· to work in the Bailiwick if that work is not critical work and approved through the critical worker application process

New guidance is being published Here and advice can be sought by calling the COVID-19 non-clinical helpline on 01481 717118. 

22 Dec 2021

The Civil Contingencies Authority has reviewed the latest evidence relating to a new variant of the coronavirus that causes COVID-19.  The evidence indicates the new variant is likely to be more transmissible and poses an increased risk to the community.  The CCA has therefore has agreed a number of new measures to protect the Bailiwick.

Effective immediately, those arriving from Category 4 regions and countries will be required to self-isolate until they receive a negative result from a day 13 test.  If they decline to take a day 13 test they will have to self-isolate for 21 days.

Those who choose to self-isolate with someone who has travelled to the Bailiwick will also need to adhere to the same requirement for testing on day 13 or self-isolating for 21 days, even if they did not themselves travel.

These changes are applicable to all those who arrived from 8th December and are currently in self-isolation.

Read the media release

All passengers are required to complete an online travel tracker in the 48 hours prior to travel, this must be amended if your flight is changed or delayed overnight. Find out more information about the Travel Tracker, and to create your account, please click here.

There are a few key measures which may impact your travel. You can find further information about these key points below in the FAQ section. If you have any other queries, please do not hesitate to get in contact with us.

• If you are feeling unwell or are experiencing COVID-19 symptoms you must not travel.
• When travelling with us, you must wear a face mask on board. Please see the "Facemasks" FAQ for further information.

Aurigny Assurance - extended

Because of the continuing uncertainty over travel, both to and from Guernsey as well as the frequent changes in the COVID-19 status of other destinations causing changes to our customer’s travel plans, we have introduced a “Book with confidence” scheme that will enable our customers to cancel their bookings and receive a travel voucher for future use, regardless of the reason for cancellation. This applies to all existing and new bookings made up to 30th April 2021 for any travel date after 12th March 2020, until 31st December 2021. Credit voucher requests must be made at last 2 days prior to departure. Additionally No change of booking fees will apply to bookings made up to 30th April 2021 for changes to travel dates in 2021 (provided the change is made at least 2 days before departure). Changes for travel in 2022, or for bookings made after 30th April 2021 will revert to the regular fare rules and change fees will apply to Light & Frequent flyer fares.  If you may need to change your travel plans in 2022 we would advise booking a Smart fare which does not incur Change fees, although any fare differences are payable. Aurigny Assurance vouchers are non-refundable.

Your Safer Aurigny Experience

We know that keeping on top of all these new regulations can be confusing, so we have created this short video to introduce your safer Aurigny experience:

FAQs

• Facemasks

  In order to help protect yourself and others on your journey, you will need to wear a suitable* protective face mask throughout your journey, in the terminal building, for boarding at the gate and throughout your flight with us. This is mandatory on all Aurigny flights and you will not be permitted to board if you arrive at the gate without one. 

  Is anyone exempt from wearing a mask?

  Only the following are exempt from wearing a face mask as described above:

  • Children under the age of eleven;
  • Those with a valid reason supported by:
    • A medical certificate;
    • An exemption document from the UK government website – see: here; or
    • A sunflower lanyard.
      
      

  These must be available on request for airport staff and Aurigny’s crew to see.

  Our cabin crew will all be wearing fitted face masks throughout your flight. You should be aware that you may be seated in close proximity to a passenger that is exempt from wearing a mask and due to track and trace requirements are you are not permitted to move from your allocated seat.

  *Face masks need to cover your mouth, nose and chin, and should be either a protective or medical-style mask, or a fitted face covering. Face masks or face coverings should be secured to the face without being held. Coverings such as scarves, snoods, balaclavas or any similar items aren’t acceptable for travel and will not be permitted.

  Note: A religious face covering which covers the nose, mouth and chin is acceptable.

  You must wear your mask throughout your flight. If your mask becomes dirty or damaged on board, our staff may be able to provide you with a replacement.

  Further information can be found on the States of Guernsey's travel advice page.

  Information on how to wear a facemask can be seen here.

• What to expect at the airport

  Before arriving at the airport, please ensure you are ready to travel. If you are feeling unwell, or are experiencing COVID-19 symptoms, please do not travel and stay home.

  All airports have introduced new measures to protect passengers and staff. These measures include providing hand sanitiser and masks.

  You will also notice that desks will have shields in place to protect passengers and staff.

  Unfortunately, some airports may have also closed their shops and cafés.

• What to expect at check-in

  Where possible, passengers are invited to check-in online, rather than visiting the check-in desks.

  If you need to check-in at the airport or have hold luggage then social distancing is in place.

  Our desks have been fitted with screens to protect passengers and staff.

  Please also use the provided hand sanitiser.

• What to expect whilst boarding

  When travelling from Southampton, you must present your Essential Travel permit obtained before travelling:  Essential Travel Permit 

  You must be wearing a facemask, before boarding our aircraft. Some airports may be able to provide you with a mask before boarding, but please bring one with you for each member of your party, as we can not guarantee supplies at airports. If you do not have a mask or refuse to wear one, you will not be permitted to fly.

  Information on how to wear a facemask can be viewed here.

  You will be required to scan your own boarding pass and show our agents your ID.

  You must wear your mask throughout your flight. If your mask becomes dirty or damaged on board, our staff may be able to provide you with a replacement.

• What to expect on board

  Once onboard, you may find that your flight is full or you are sat next to someone who is not part of your travel group. In order to keep yourself, other passengers, and our staff safe, you must keep your facemask on throughout your journey. If your mask becomes dirty or damaged on board, our staff may be able to provide you with a replacement.

  You must also stay in the seat assigned to you. This is to ensure that passengers can be contacted as part of a track and trace scheme, if necessary.

  Our aircraft are disinfected before each sector, paying attention to customer touchpoints, such as armrests.

  We're sorry but we are not currently able to offer an inflight service or duty free goods.

  
  

• What to expect at arrivals: From UK to Guernsey

  When arriving in Guernsey from the UK all passengers will be directed to a self testing booth and are required to undertake a covid19 test, staff will be on hand to assist any passengers as required, You will be  interviewed by the Guernsey Border Agency before being admitted to the Bailiwick. This can take some time as the GBA need to ensure your documentation is in order, and that you are aware of your requirements. Tests will be charged for by the States of Guernsey.

  You must wear your mask through arrivals and proceed directly to your place of self-isolation. 

• Arriving in the Bailiwick

  The States of Guernsey Civil Contingencies Authority currently requires all passengers arriving in the Bailiwick from anywhere in the world to self-isolate for a minimum of  7, 14 days, or 21days if you refuse the covid19 test on arrival and day 7 or 13. This is a legal requirement, and failure to comply is a criminal offence. In your period of mandatory isolation, you must not leave your accommodation and you must not leave the Island.

  There may be situations where the self-isolation requirement is relaxed for some passengers (ie. passengers in 'critical roles') and these exemptions can be found here, on the States of Guernsey's travel section on their COVID-19 website.

  The States of Guernsey's travel section on their COVID-19 website contains further and detailed information on travelling into the Bailiwick and can be viewed here.

• Arriving in the Bailiwick: Self-isolation conditions

  Please ensure you have no friends or relatives coming to visit you whilst you are in self-isolation. This includes your home and garden.

  Whilst you are in self-isolation, a friend or relative may need to do your shopping or provide your meals (especially if you are in shared accommodation). Alternatively, there are shops that are offering a delivery service. They should leave your shopping and or meals on the doorstep for you to collect.

  The States of Guernsey's support section on their COVID-19 website contains further guidance on self-isolation and can be viewed here.

  Failure to comply with these self-isolation measures is a criminal offence and carries a maximum fine of £10,000.

• Arriving in the Bailiwick: Travel to self-isolation

  Please ensure that you have transport organised to take you to your accommodation where you will self-isolate, prior to travelling.

  It is recommended that you use your own vehicle wherever possible for onward travel to your destination to begin the mandatory self-isolation period.

  You can also travel to your accommodation by:

  • Travelling in a Hire Car:
    Please arrange car hire prior to your arrival and follow the hire company's instructions. You will not be able to hire a car in the terminal.
  • Travelling via a Taxi:
    Please book taxi's in advance to ensure you don't queue outside the terminal. Please follow the driver's instructions.
  • Being picked up by Friends or Family:
    You may ask a friend or relative to pick you up. If possible, this should be someone without any underlying health conditions, to reduce the risk of possibly infecting someone vulnerable. Please use the back seat only (unless both parties have agreed to self-isolate together) and travel with your mask on and windows open to ensure good airflow. You may require to organise more than 1 car if travelling in a group. Ask the driver to wipe down any surfaces you may touch, such as the door handles afterwards.

  
  

  Please note that buses cannot be used as a means of transport to your self-isolation address.

  We understand that you may have friends or relatives who wish to greet you on your arrival. However, as you are in self-isolation, please ask them to do this from a distance, either waving to you from the airport viewing gallery or by the viewing platform or side of the harbour.

  There should be no physical contact, such as handshakes, hugs or kisses. No stops should be made until you reach your final destination, nor lifts given to others. This means that you cannot stop to go shopping or go to a restaurant.

• Arriving in the Bailiwick: Travelling to Alderney from Southampton

  Currently, passengers can travel to Alderney via Guernsey. 

  Passengers will be brought through the normal arrivals procedure, and are then expected to go straight to check-in and on through into departures.

  Once you arrive in Alderney you must proceed onto your accommodation to self-isolate.

  You must wear a medical mask throughout your journey, including your transition through Guernsey Airport.

• Arriving in the Bailiwick: Disruptions and flight cancellations

  Passengers who need to self-isolate and are disrupted whilst travelling to Alderney will be required to book and stay in a hotel in Guernsey until further arrangements can be made if it is not possible to travel on a later flight.

  You must follow the guidelines outlined in the "Arriving in the Bailiwick" sections.

  This means that:

  • Travel can be arranged via the same means as described in the "Arriving in the Bailiwick: Onward travel arrangements" section. You must travel straight to your hotel, without stopping off to (for example) eat at restaurants, to buy food, or to visit family or friends.
  • You must stay in your hotel room unless you are travelling back to the airport to board a flight to Alderney. All food and drink must be ordered via room service and brought to your door, to ensure you do not come in contact with anyone else.

  
  

  If you not required to self-isolate, the normal procedure applies and can be viewed on our main FAQs page, here.

• Coronavirus refund policy

  The Coronavirus refund policy is applicable to flight bookings that have been cancelled by Aurigny.

  If you have a reservation to travel on a cancelled flight you will receive a notification by email and/or text message (or via your travel booker if not booked directly with Aurigny). You have the option to change your booking to a future date without incurring any change of booking fees (any fare differences will apply) or cancel your booking online and obtain a credit voucher or monetary refund for the fare paid along with any return flights in the same booking. Please manage your booking to accept or arrange changes to your booking.

  If you wish to change to another date on the  same  route please select the “re-book” option which will enable you to do this without incurring change of booking fees, though any differences in fares may apply. If you wish to change route please call our reservations team.

  If you are not able to access our website please call us on 01481 267267 to confirm your acceptance, make a change or request a refund.

  Please note that monetary refunds may take up to a month to process due to the sheer volume of requests we are managing. If you made your booking through a travel booker, please contact them to request a change or cancellation.

  All changes, cancellations and refund requests, will only qualify if completed before your flight is due to depart.