Your Safer Aurigny Experience

At Aurigny, we have been working hard to ensure your journey is as safe as possible, allowing you to fly with confidence.

To keep our passengers protected, we have updated our flying experience and we have put together everything you need to know before you travel with us, below.

Key Changes

29 November 2021

• From 00.01 Wednesday 1 December 2021, new travel requirements will come into effect. 

1. All fully vaccinated arrivals who have been to a non-Common Travel Area (CTA) country in the 10 days before their journey to the Bailiwick will need to complete a PCR test on arrival and isolate until they receive a negative result.

2. All arrivals who have only been to the Common Travel Area will be legally required to purchase a pack of Lateral Flow Tests on arrival and complete the course of tests over the following 10 days.

27 October 2021

Please see the flow chart for the latest requirements for travel to the Bailiwick. Current Requirements 

Aurigny Assurance - extended

Because of the continuing uncertainty over travel, both to and from Guernsey as well as the frequent changes in the COVID-19 status of other destinations causing changes to our customer’s travel plans, we have extended our “Book with confidence” scheme that will enable our customers to cancel their bookings and receive a travel voucher for future use, regardless of the reason for cancellation. This applies to all bookings for any travel date after 12th March 2020, until 31st October 2022. Credit voucher requests must be made at last 3 hours prior to departure. Additionally, no change of booking fees*  will apply for changes to travel up to 31 October 2022 (provided the change is made at least 3 hours before departure).  Aurigny Assurance Vouchers are valid for 1 year from date of issue (travel date may be later) and may be used for any passenger on any Aurigny route.

* Any fare difference does have to be paid.

Changes for travel after 31 October 2022, will revert to the regular fare rules and change fees will apply to Light & Frequent flyer fares. 

Your Safer Aurigny Experience

We know that keeping on top of all these new regulations can be confusing, so we have created this short video to introduce your safer Aurigny experience:

FAQs

• Facemasks

  In order to help protect yourself and others on your journey, you will need to wear a suitable* protective face mask throughout your journey, in the terminal building, for boarding at the gate and throughout your flight with us. This is mandatory on all Aurigny flights and you will not be permitted to board if you arrive at the gate without one. 

  Is anyone exempt from wearing a mask?

  Only the following are exempt from wearing a face mask as described above:

  • Children under the age of eleven;
  • Those with a valid reason supported by:
    • A medical certificate;
    • An exemption document from the UK government website – see: here; or
    • A sunflower lanyard.
      
      

  These must be available on request for airport staff and Aurigny’s crew to see.

  Our cabin crew will all be wearing fitted face masks throughout your flight. You should be aware that you may be seated in close proximity to a passenger that is exempt from wearing a mask and due to track and trace requirements are you are not permitted to move from your allocated seat.

  *Face masks need to cover your mouth, nose and chin, and should be either a protective or medical-style mask, or a fitted face covering. Face masks or face coverings should be secured to the face without being held. Coverings such as scarves, snoods, balaclavas or any similar items aren’t acceptable for travel and will not be permitted.

  Note: A religious face covering which covers the nose, mouth and chin is acceptable.

  You must wear your mask throughout your flight. If your mask becomes dirty or damaged on board, our staff may be able to provide you with a replacement.

  Further information can be found on the States of Guernsey's travel advice page.

  Information on how to wear a facemask can be seen here.

• What to expect at the airport

  Before arriving at the airport, please ensure you are ready to travel. If you are feeling unwell, or are experiencing COVID-19 symptoms, please do not travel and stay home.

  All airports have introduced new measures to protect passengers and staff. These measures include providing hand sanitiser and masks.

  You will also notice that desks will have shields in place to protect passengers and staff.

  Unfortunately, some airports may have also closed their shops and cafés.

• What to expect at check-in

  Where possible, passengers are invited to check-in online, rather than visiting the check-in desks.

  If you need to check-in at the airport or have hold luggage then social distancing is in place.

  Our desks have been fitted with screens to protect passengers and staff.

  Please also use the provided hand sanitiser.

• What to expect whilst boarding

  You must be wearing a facemask, before boarding our aircraft. Some airports may be able to provide you with a mask before boarding, but please bring one with you for each member of your party, as we can not guarantee supplies at airports. If you do not have a mask or refuse to wear one, you will not be permitted to fly.

  Information on how to wear a facemask can be viewed here.

  You will be required to scan your own boarding pass and show our agents your ID.

  You must wear your mask throughout your flight. If your mask becomes dirty or damaged on board, our staff may be able to provide you with a replacement.

• What to expect on board

  Once onboard, you may find that your flight is full or you are sat next to someone who is not part of your travel group. In order to keep yourself, other passengers, and our staff safe, you must keep your facemask on throughout your journey. If your mask becomes dirty or damaged on board, our staff may be able to provide you with a replacement.

  You must also stay in the seat assigned to you. This is to ensure that passengers can be contacted as part of a track and trace scheme, if necessary.

  Our aircraft are disinfected before each sector, paying attention to customer touchpoints, such as armrests.

  Duty Free and inflight service has now resumed.

  
  

• What to expect at arrivals: From UK to Guernsey

  Currently no restrictions or testing is required for arrivals from the UK to Guernsey.

• Coronavirus refund policy

  The Coronavirus refund policy is applicable to flight bookings that have been cancelled by Aurigny.

  If you have a reservation to travel on a cancelled flight you will receive a notification by email and/or text message (or via your travel booker if not booked directly with Aurigny). You have the option to change your booking to a future date without incurring any change of booking fees (any fare differences will apply) or cancel your booking online and obtain a credit voucher or monetary refund for the fare paid along with any return flights in the same booking. Please manage your booking to accept or arrange changes to your booking.

  If you wish to change to another date on the  same  route please select the “re-book” option which will enable you to do this without incurring change of booking fees, though any differences in fares may apply. If you wish to change route please call our reservations team.

  If you are not able to access our website please call us on 01481 267267 to confirm your acceptance, make a change or request a refund.

  Please note that monetary refunds may take up to a month to process due to the sheer volume of requests we are managing. If you made your booking through a travel booker, please contact them to request a change or cancellation.

  All changes, cancellations and refund requests, will only qualify if completed before your flight is due to depart.