Your Safer Aurigny Experience

At Aurigny, we have been working hard to ensure your journey is as safe as possible, allowing you to fly with confidence.

To keep our passengers protected, we have updated our flying experience and we have put together everything you need to know before you travel with us, below.

Key Changes

30 April 2021 

From the 14th May, ‘Category 2’ countries and regions will be reintroduced. This means any country (or in the case of travel to the UK, any region) with a prevalence below 30 cases of COVID-19 per 100,000 population, which also satisfies other Public Health criteria, can be considered Category 2. Arrivals from Category 2 destinations are tested on arrival and on day 7, and must self-isolate until they receive a negative result from the day of arrival test - which may take up to 48 hours. They must continue to observe ‘passive follow-up’ rules for a full 14 days. If they decline to have one of the two tests, they must self-isolate for 21 days. All passengers are required to create an online Travel Tracker account and complete their trip details within 48 hours of travel. 

From the 14th May, a £25 charge will be applied for tests required as part of your arrival in the Bailiwick.  This includes your test on arrival, and your test on either day 7 or day 14 (depending on which Category you have travelled from).

You can pay this charge through your Travel Tracker account.

You are not required to pay this charge if you are:

 16 April 2021

From the 23rd April, ‘Category 3’ countries and regions will be reintroduced. This means any country (or in the case of travel to the UK, any region) with a prevalence below 100 cases of COVID-19 per 100,000 population, which also satisfies other Public Health criteria, can be considered Category 3. Arrivals from Category 3 destinations are tested on arrival and on day 7, and must self-isolate until they receive a negative result from both tests. They must continue to observe ‘passive follow-up’ rules for a further 7 days. Again, if they decline to have one of the two tests, they must self-isolate for 21 days. All passengers are required to create an online Travel Tracker account and complete their trip details within 48 hours of travel. 

12 March 2021

Guernsey, Alderney, Herm & Sark will all be at stage 3 of the exit from lockdown strategy from 22 March 2021 (subject to continuing lack of cases).

UPDATE

The Bailiwick is now in stage 3 of Exit from Lockdown with effect from 22 March 2021. Non-essential travel is permitted with all passengers entering the Bailiwick subject to a mandatory 14 day self-isolation period and mandatory testing on Day 1 and Day 13. Please see the States of Guernsey’s website for further information.

With effect from Monday 15 March 2021, the CCA has decided to make an adjustment to self-isolation requirements for some travellers. See below.

Anyone travelling to the Bailiwick from Monday 15 March and who will be residing in a dwelling where there are 4 or more separate household groups CANNOT self-isolate in that household UNLESS they have access to en-suite facilities and can have their food and essentials delivered to their door.

They must be able to self-isolate without leaving their room AT ALL for the 14 days. It is anticipated that this will be in place until the end of April 2021 but will, of course, be subject to ongoing review from Public Health Services.

Anyone in the accommodation described above who DOES NOT have separate hygiene facilities MUST self-isolate for the full 14 days in either hotel or self-catering accommodation that are providing self-isolation facilities. An alternative is for travellers to make arrangements to accommodate themselves in an alternate suitable accommodation setting - through support of a friend or family member.

Information regarding suitable accommodation can be downloaded at: https://covid19.gov.gg/support/protect


Aurigny Assurance - extended

Because of the continuing uncertainty over travel, both to and from Guernsey as well as the frequent changes in the COVID-19 status of other destinations causing changes to our customer’s travel plans, we have extended our “Book with confidence” scheme that will enable our customers to cancel their bookings and receive a travel voucher for future use, regardless of the reason for cancellation. This applies to all existing and new bookings made up to 30th June 2021 for any travel date after 12th March 2020, until 31st December 2021. Credit voucher requests must be made at last 2 days prior to departure. Additionally, no change of booking fees will apply to bookings made up to 30th June 2021 for changes to travel dates in 2021 (provided the change is made at least 2 days before departure).  Aurigny Assurance Vouchers are valid for 1 year from date of issue (travel date may be later) and may be used for any passenger on any aurigny route.

Changes for travel in 2022, or for bookings made after 30th June 2021,  will revert to the regular fare rules and change fees will apply to Light & Frequent flyer fares. If you may need to change your travel plans in 2022 we would advise booking a Smart fare which does not incur Change fees, although any fare differences are payable.


Your Safer Aurigny Experience

We know that keeping on top of all these new regulations can be confusing, so we have created this short video to introduce your safer Aurigny experience:


FAQs