Career

Hours:

37.5 hours

Role Purpose:

To provide an attentive and thorough de-icing service to Aurigny and contracted customers during winter months. When De-icing is not required the agent will support the ramp and cleaning teams. When working as an aircraft ramp operator you are responsible to Dispatcher for carrying out their duties in accordance with Company procedures.

Key Accountabilities:

Ensuring attention to detail and safe application of De-Ice fluid to aircraft.

Ensure record keeping and safety checks for de-icing are carried out in accordance with Aurigny procedures and industry regulations.

Ability to work as a team with clear communication skills. Clear understanding/speaking of the English language is a must.

Ability to work at heights and operate Hi-lift equipment.

Aircraft pre-arrival checks – attending the ramp on time, adopting behaviour/dress code, vehicle checks and stand checks.

Arrival checks – aircraft shutdown procedures, safety equipment, vehicle procedures

Off loading process – Vehicle procedures, safety procedures, aircraft procedures, passenger handling procedures, baggage procedures, freight off-load, removal of stretcher unit, re-installation of seats. LIR baggage procedures

Loading process – Vehicle procedures, safety procedures, aircraft procedures, passenger handling procedures, baggage procedures, removal/stowage of seats, fitment of stretcher unit, freight-kit procedures, freight on-load/tie-down. LIR baggage procedures

Pre-department process – Aircraft procedures and walk around checks, emergency/reporting procedures.

Start up process – aircraft procedures, emergency/reporting procedures.

Aircraft pre-arrival checks – attending the ramp -5 mins, adopting appropriate behaviour/dress code, vehicle checks and stand checks, correct use of all associated GSE

Arrival checks – aircraft shutdown procedures, correct use of all associated GSE, safe working vehicle procedures, aircraft & airline specific procedures

Reasonable airline specific requests, to ensure third party airlines and Aurigny are actioned appropriately ensuring a high level of customer service.

• Essential Skills/Experience:
• Be well organised with good attention to detail
• Have a proven record of staff management or an interest in developing the skills to undertake this role effectively
• Be proactive in approach to all responsibilities with ability to work on own initiative and to specific deadlines
• Ability to recognise and deal with challenges promptly and efficiently
• Demonstrates qualities of self motivation and professionalism, with the ability and willingness to take on extra responsibility
• Proven ability to work under pressure and to tight deadlines
• Excellent interpersonal and communication skills
• Flexible approach to working hours as necessary
• Good Math ability and clear hand writing
• Understanding of aircraft and critical areas

Professional and/or regulatory requirements:

Hold a full Channel Islands Driving License

All about you: Friendly, approachable, keen to support your colleagues and the Company wherever possible and beyond the requirements of your role. You will take pride in delivering a high level of customer service both internal and external and be willing and able to adapt to change. A supporter of our VALUES both internally and externally is paramount to you succeeding within our Company.

Hours:

37.5 hours (shift work)

Role Purpose:

Co-ordination of all functions required enabling the safe, on-time departure of aircraft within their scheduled turnaround times in accordance with the Aurigny Air Services Ground Operations Manual or other airlines Ground Handling Manuals. To be part of a dynamic team in the day to day operations, responsible for ensuring the airline products are delivered consistently in line with service level standards set for both on time and station performance.

Key Accountabilities:

• Responsible for a safe, secure & correct aircraft arrival/departure from its parking stand to push back. This is to include overseeing the safety of the entire operation on the ramp area, involving all staff and third parties.
• Comply with Directives as set by both DFT & CAA.
• Coordinating the safe and timely delivery of all services to the aircraft at the request of the crew or engineers.
• Responsible for ensuring that a FOD check has been completed before arrival and the aircraft guidance system is activated if safe to do so (if applicable).
• Responsible for the timely passing of information to the Load Control Department.
• Foster and enhance the relationships between staff, the airport and contracted service providers to deliver constant outstanding customer service.
• Responsible for ensuring airline products are delivered consistently to demanding service level standards and on-tie performance standards.
• Challenge traditionalism within the airport, think out of the box and encourage innovative ideas from all staff.
• Assisting with disruption management communicating the status of the aircraft they are responsible for.
• To understand delay coding and use effectively passing any delays to the Load Control Department.
• Local Ops and Load Control Oversight.
• Loadsheet preparation.
• You will read and sign the latest SOP’s and memos.

Essential Skills/Experience:

• You will be well organised, meticulous attention to detail and accuracy, able to work on your own initiative to specific deadlines, have the ability to recognise and deal with challenges promptly and efficiently
• You will have the ability to work within a pressurised environment being flexible to adapt to changing demands/circumstances.
• You will be a team player with strong interpersonal skills.
• You will have the ability to influence, negotiate and communicate effectively at all levels.
• Be well organised with good attention to detail
• Be proactive in approach to all responsibilities with ability to work on own initiative and to specific deadlines
• Ability to recognise and deal with challenges promptly and efficiently
• Demonstrates qualities of self motivation and professionalism, with the ability and willingness to take on extra responsibility
• Proven ability to work under pressure and to tight deadlines
• Excellent interpersonal and communication skills
• Flexible approach to working hours as necessary

Professional and/or regulatory requirements:

Hold a full Channel Islands Driving License.

All about you: Friendly, approachable, keen to support your colleagues and the Company wherever possible and beyond the requirements of your role. You will take pride in delivering a high level of customer service both internal and external and be willing and able to adapt to change. A supporter of our VALUES both internally and externally is paramount to you succeeding within our Company.

Hours:

Role Purpose:

To provide an attentive and thorough de-icing service to Aurigny and contracted customers during winter months. When De-icing is not required the agent will support the ramp and cleaning teams. When working as an aircraft ramp operator you are responsible to Dispatcher for carrying out their duties in accordance with Company procedures.

Key Accountabilities:

• Ensuring attention to detail and safe application of De-Ice fluid to aircraft.
• Ensure record keeping and safety checks for de-icing are carried out in accordance with Aurigny procedures and industry regulations.
• Ability to work as a team with clear communication skills. Clear understanding/speaking of the English language is a must.
• Ability to work at heights and operate Hi-lift equipment.
• Aircraft pre-arrival checks – attending the ramp on time, adopting behaviour/dress code, vehicle checks and stand checks.
• Arrival checks – aircraft shutdown procedures, safety equipment, vehicle procedures
• Off loading process – Vehicle procedures, safety procedures, aircraft procedures, passenger handling procedures, baggage procedures, freight off-load, removal of stretcher unit, re-installation of seats. LIR baggage procedures
• Loading process – Vehicle procedures, safety procedures, aircraft procedures, passenger handling procedures, baggage procedures, removal/stowage of seats, fitment of stretcher unit, freight-kit procedures, freight on-load/tie-down. LIR baggage procedures
• Pre-department process – Aircraft procedures and walk around checks, emergency/reporting procedures.
• Start up process – aircraft procedures, emergency/reporting procedures.
• Aircraft pre-arrival checks – attending the ramp -5 mins, adopting appropriate behaviour/dress code, vehicle checks and stand checks, correct use of all associated GSE
• Arrival checks – aircraft shutdown procedures, correct use of all associated GSE, safe working vehicle procedures, aircraft & airline specific procedures
• Reasonable airline specific requests, to ensure third party airlines and Aurigny are actioned appropriately ensuring a high level of customer service.

• Essential Skills/Experience:
• Be well organised with good attention to detail
• Have a proven record of staff management or an interest in developing the skills to undertake this role effectively
• Be proactive in approach to all responsibilities with ability to work on own initiative and to specific deadlines
• Ability to recognise and deal with challenges promptly and efficiently
• Demonstrates qualities of self motivation and professionalism, with the ability and willingness to take on extra responsibility
• Proven ability to work under pressure and to tight deadlines
• Excellent interpersonal and communication skills
• Flexible approach to working hours as necessary
• Good Math ability and clear hand writing
• Understanding of aircraft and critical areas

Professional and/or regulatory requirements:

•  Hold a full Channel Islands Driving License

All about you: Friendly, approachable, keen to support your colleagues and the Company wherever possible and beyond the requirements of your role. You will take pride in delivering a high level of customer service both internal and external and be willing and able to adapt to change. A supporter of our VALUES both internally and externally is paramount to you succeeding within our Company.

Role Title:

Cabin Services Agent

Location:

Guernsey Airport

Reports To:

Cabin Services Manager 

Hours:

Casual

Role Purpose:

To prepare all aircraft for departure ensuring that adequate catering products are provided for each flight. To also ensure the cleanliness of the aircraft is maintained by providing a thorough cleaning service at the end of each day when all aircraft are on stand in Guernsey.

The Role:

6am to 6pm shift responsibilities –

• Provide hot water and ice to aircraft requiring this.
• Be available to provide any items requested by the cabin crew
• Start restocking the carts for bar-on and bar-off as schedule dictates
• Meet every aircraft to remove black bin waste and provide ice and any dry stores and water that may be required
• May be required to vacuum on request by cabin crew, although small debris to be dealt with by the cabin crew
• Accept stock from suppliers and accounted for and stacked accordingly
• Supply crew food as delivered by outside caterers to the aircraft
• Provide all documentation/invoices etc to mailbox (green bag)
• Drive and operate the ambi-lift as required for PRM
• Toilet drop (to be done twice a day) or at regular request by crew as programme dictates
• Undertake regular stock checks in cleaning van and ambi-lift to ensure products are available at all times
• Follow health and safety procedures at all times
• Identify where stock is low and advise supervisor at earliest opportunity
• Work closely with casual employees in absence of supervisor to allocate responsibilities and ensure standards are maintained
• During turnarounds monitor cleanliness of aircraft to ensure that they meet the required standard. Highlight where further support or action is required by the evening shift or to cabin crew on duty
• Maintain cleanliness of duty-free store and recycle regularly
• Keeping company records on the computer as required

10.30 am to 10.30 pm shift responsibilities are as above with the additional requirements –

• Meet the final flights in of the day and remove all carts and replace all carts with stocked carts ready for the morning departures
• Remove all rubbish from the flights
• Conduct toilet drops
• Clean the aircraft and make good for the morning departures
• Uplift potable water onto all aircraft
• Make sure all stock rooms are secure and locked up
• Ensure used trollies are in van ready for early shift to restock in the morning

• Essential Skills/Experience:

• Be well organised with good attention to detail
• Be proactive in approach to all responsibilities with ability to work on own initiative and to specific deadlines
• Ability to recognise and deal with challenges promptly and efficiently
• Demonstrate good written and spoken English
• Demonstrates qualities of self-motivation and professionalism, with the ability and willingness to take on extra responsibility
• Flexible approach to working hours as necessary

Desirable Skills/Experience:

Professional and/or regulatory requirements:

• Must be able to provide 5 years full referencing history
• A basic Police Clearance Certificate deemed satisfactory to Aurigny
• Must possess a full clean driving licence
• Must adhere to company uniform requirements at all times
• Must adhere to Airport regulations whilst working as an Aurigny employee
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All about you: Friendly, approachable, keen to support your colleagues and the Company wherever possible and beyond the requirements of your role. You will take pride in delivering a high level of customer service both internal and external and be willing and able to adapt to change. A supporter of our VALUES both internally and externally is paramount to you succeeding within our Company.