Career

Role Purpose:

To prepare all aircrafts for departure out of Guernsey, ensuring that adequate Cabin Sale products are provided for each flight. To also ensure the cleanliness of the aircrafts is maintained by providing a thorough cleaning service.

The Role: All Duties below will be trained onsite.

Responsibilities: (EARLIES) 06:00 – 18:00

· Setting up Electronic Point of Sales Equipment of each departing aircraft.

· Provide any items requested by the Cabin Crew.

· Provide Ice & Hot Water to aircraft requiring this.

· Re-Stocking Trolleys & Boxes.

· Keeping Stock records on a computer system.

· Accepting stock from suppliers and accounted for and stock rotated accordingly.

· Maintain a cleanliness of Stores area and equipment.

· Meet every aircraft inbound (turnarounds) providing ICE, ensuring they have adequate supplies onboard and removing bin waste. (Also monitoring cleanliness of aircraft to ensure that they meet the required standard)

· Undertake stock checking in vehicles.

· Identify when stock is low and advise Manager at earliest opportunity.

· Highlight where further support or action is required by the Evening shift or to Cabin Crew on duty.

· Work closely with Casual Employees in the absence of a Supervisor or Manager (To allocate responsibilities and ensure standards are met)

· Drive and Operate heavy machinery.

· Assist with PRM’s.

· Always follow Health & Safety Procedures.

· Always follow Aurigny’s Standard Operating Procedures.

Responsibilities: (LATES) 10:30 – 22:30 (Are as above, with additional requirements)

· Meet the final flights of the day, replacing all Stock Trolleys and Boxes onboard and that there are adequate supplies onboard.

· Uplift Potable Water onto all aircraft.

· Ensure all replaced stock is ready for replenishment for morning shift.

· Ensuring aircraft cleanliness is to of standard.

· Making sure Stock rooms are secure and locked.

Skills/Experience:

· Be well organised with good attention to detail.

· Be proactive in approach to all responsibilities with ability to work on own initiative and to specific deadlines.

· Ability to recognise and deal with challenges promptly and efficiently.

· Demonstrate good written and spoken English.

· Demonstrate qualities of self-motivation and professionalism, with the ability and willingness to take on extra responsibility.

· Flexible approach to working hours and tasks, as necessary.

· Ability to use different equipment.

· Have basic Computer Skills.

Professional and/or regulatory requirements:

· Must be able to provide 5 Years full referencing history.

· A Basic Police Clearance Certificate (Deemed satisfactory to Aurigny)

· Must hold a Full (Clean) Driving License

· Must adhere to Company Uniform requirements.

· Must adhere to Airport Regulations whilst working as an Aurigny employee.

Benefits:

• Pension Scheme
• Health Scheme
• Concessionary Travel
• Provided Company Uniform
• Company allocated parking.

All about you: Friendly, approachable, keen to support your colleagues and the Company wherever possible and beyond the requirements of your role. You will take pride in delivering a high level of customer service both internal and external and be willing and able to adapt to change. A supporter of our VALUES both internally and externally is paramount to you succeeding within our Company.

Role Purpose:

Working under the supervision of the Ground Training & Quality Manager and Deputy Ground Training Manager the post holder will be responsible for designing and delivering training in accordance with the company’s procedures and the external governing bodies.

Possessing experience from within a training environment, you will also hold a train the trainer qualification or level 3 Award in Training and Education. Exposure to all areas of the business is preferred but not essential as full training will be given.

The applicant will also deliver de-ice training and monthly refresh training to the ground staff.

Key Accountabilities: 

1. Design and deliver training in agreement with the Ground Training Manager and Deputy Ground Training Manager.

2. The Security and Ground Trainer will be required to communicate efficiently with the Security Manager regarding security related training. The Security and Ground Trainer will also be required to comply with Quality Assurance framework and reporting to the Quality Manager.

3. Deliver training to other stations as required by the business.

4. Identify changes to legislation and update training as required.

5. Maintain training records and review on regular basis.

6. Is required to use and operate all communication and computer systems available.

7. Is required to ensure that all activities are carried out in a safe and legal manner, with particular reference to ramp procedures.

8. Is expected to demonstrate knowledge and awareness of Company procedures with regards to aircraft handling and dispatch, in particular the specific aircraft restrictions as laid down in the various Aircraft Handling Manuals.

9. Undertakes all duties as allocated by Ground Handling Duty Officer or other designated official.

10. Contacts with other carriers and airport authorities in the normal course of duties.

11. Liaise with Operational & Senior Managers regarding training issues, set monthly training plans & employee focus lists.

12. Produce monthly training reports and attend/present monthly training meetings.

13. Responsible for the preparing, tailoring and facilitation of all levels of training programs from new employee orientation to annual refreshers (health & safety, customer service and standards training, technical on the job training, supervisory skill)

14. Audit areas of the business to ensure standards & training gaps are identified.

15. Be available to travel to another station across the business when required at short notice.

16. Trained to be a De-Icing Instructor (DI/L40) and deliver training to ground staff and in the summer months keep staff trained and updated on procedures.

 Essential Skills/Experience:

• Be proactive in approach to all responsibilities with ability to work on own initiative and to specific deadlines
• Be well organised with good attention to detail
• Ability to recognise and deal with challenges promptly and efficiently
• Demonstrates qualities of self-motivation and professionalism, with the ability and willingness to take on extra responsibility.
• Proven ability to work under pressure and to tight deadlines.
• Excellent interpersonal and communication skills.
• Flexible approach to working hours as necessary.
• Have an ability to implement and adapt to change.
• Demonstrate good communication skills.
• Ability to present courses in a classroom.
• Calm understanding personality with the ability deal with questions in a pressurised environment.
• Proactively think and review new policies and procedures.
• Proficient in office software.
• Be Self Motivated.
• Ability to meet strict deadlines.

Professional and/or regulatory requirements:

Required to take a CTC – Counter Terrorism Check.

Undertake additional Security Courses as required.

Must be able to provide 5 years full referencing history.

Must hold a Full (Clean) Driving License. 

Must adhere to Company Uniform requirements.

Must adhere to Airport Regulations whilst working as an Aurigny employee.

A Basic Police Clearance Certificate (Deemed satisfactory to Aurigny.)

All about you: Friendly, approachable, keen to support your colleagues and the Company wherever possible and beyond the requirements of your role. You will take pride in delivering a high level of customer service both internal and external and be willing and able to adapt to change. A supporter of our VALUES both internally and externally is paramount to you succeeding within our Company.

Hours:

37.5 hours

Role Purpose:

To provide an attentive and thorough de-icing service to Aurigny and contracted customers during winter months. When De-icing is not required the agent will support the ramp and cleaning teams. When working as an aircraft ramp operator you are responsible to Dispatcher for carrying out their duties in accordance with Company procedures.

Key Accountabilities:

Ensuring attention to detail and safe application of De-Ice fluid to aircraft.

Ensure record keeping and safety checks for de-icing are carried out in accordance with Aurigny procedures and industry regulations.

Ability to work as a team with clear communication skills. Clear understanding/speaking of the English language is a must.

Ability to work at heights and operate Hi-lift equipment.

Aircraft pre-arrival checks – attending the ramp on time, adopting behaviour/dress code, vehicle checks and stand checks.

Arrival checks – aircraft shutdown procedures, safety equipment, vehicle procedures

Off loading process – Vehicle procedures, safety procedures, aircraft procedures, passenger handling procedures, baggage procedures, freight off-load, removal of stretcher unit, re-installation of seats. LIR baggage procedures

Loading process – Vehicle procedures, safety procedures, aircraft procedures, passenger handling procedures, baggage procedures, removal/stowage of seats, fitment of stretcher unit, freight-kit procedures, freight on-load/tie-down. LIR baggage procedures

Pre-department process – Aircraft procedures and walk around checks, emergency/reporting procedures.

Start up process – aircraft procedures, emergency/reporting procedures.

Aircraft pre-arrival checks – attending the ramp -5 mins, adopting appropriate behaviour/dress code, vehicle checks and stand checks, correct use of all associated GSE

Arrival checks – aircraft shutdown procedures, correct use of all associated GSE, safe working vehicle procedures, aircraft & airline specific procedures

Reasonable airline specific requests, to ensure third party airlines and Aurigny are actioned appropriately ensuring a high level of customer service.

• Essential Skills/Experience:
• Be well organised with good attention to detail
• Have a proven record of staff management or an interest in developing the skills to undertake this role effectively
• Be proactive in approach to all responsibilities with ability to work on own initiative and to specific deadlines
• Ability to recognise and deal with challenges promptly and efficiently
• Demonstrates qualities of self motivation and professionalism, with the ability and willingness to take on extra responsibility
• Proven ability to work under pressure and to tight deadlines
• Excellent interpersonal and communication skills
• Flexible approach to working hours as necessary
• Good Math ability and clear hand writing
• Understanding of aircraft and critical areas

Professional and/or regulatory requirements:

Hold a full Channel Islands Driving License

All about you: Friendly, approachable, keen to support your colleagues and the Company wherever possible and beyond the requirements of your role. You will take pride in delivering a high level of customer service both internal and external and be willing and able to adapt to change. A supporter of our VALUES both internally and externally is paramount to you succeeding within our Company.