Career

Hours:

37.5 hours

Role Purpose:

To provide an attentive and thorough de-icing service to Aurigny and contracted customers during winter months. When De-icing is not required the agent will support the ramp and cleaning teams. When working as an aircraft ramp operator you are responsible to Dispatcher for carrying out their duties in accordance with Company procedures.

Key Accountabilities:

Ensuring attention to detail and safe application of De-Ice fluid to aircraft.

Ensure record keeping and safety checks for de-icing are carried out in accordance with Aurigny procedures and industry regulations.

Ability to work as a team with clear communication skills. Clear understanding/speaking of the English language is a must.

Ability to work at heights and operate Hi-lift equipment.

Aircraft pre-arrival checks – attending the ramp on time, adopting behaviour/dress code, vehicle checks and stand checks.

Arrival checks – aircraft shutdown procedures, safety equipment, vehicle procedures

Off loading process – Vehicle procedures, safety procedures, aircraft procedures, passenger handling procedures, baggage procedures, freight off-load, removal of stretcher unit, re-installation of seats. LIR baggage procedures

Loading process – Vehicle procedures, safety procedures, aircraft procedures, passenger handling procedures, baggage procedures, removal/stowage of seats, fitment of stretcher unit, freight-kit procedures, freight on-load/tie-down. LIR baggage procedures

Pre-department process – Aircraft procedures and walk around checks, emergency/reporting procedures.

Start up process – aircraft procedures, emergency/reporting procedures.

Aircraft pre-arrival checks – attending the ramp -5 mins, adopting appropriate behaviour/dress code, vehicle checks and stand checks, correct use of all associated GSE

Arrival checks – aircraft shutdown procedures, correct use of all associated GSE, safe working vehicle procedures, aircraft & airline specific procedures

Reasonable airline specific requests, to ensure third party airlines and Aurigny are actioned appropriately ensuring a high level of customer service.

• Essential Skills/Experience:
• Be well organised with good attention to detail
• Have a proven record of staff management or an interest in developing the skills to undertake this role effectively
• Be proactive in approach to all responsibilities with ability to work on own initiative and to specific deadlines
• Ability to recognise and deal with challenges promptly and efficiently
• Demonstrates qualities of self motivation and professionalism, with the ability and willingness to take on extra responsibility
• Proven ability to work under pressure and to tight deadlines
• Excellent interpersonal and communication skills
• Flexible approach to working hours as necessary
• Good Math ability and clear hand writing
• Understanding of aircraft and critical areas

Professional and/or regulatory requirements:

Hold a full Channel Islands Driving License

All about you: Friendly, approachable, keen to support your colleagues and the Company wherever possible and beyond the requirements of your role. You will take pride in delivering a high level of customer service both internal and external and be willing and able to adapt to change. A supporter of our VALUES both internally and externally is paramount to you succeeding within our Company.

Hours:

37.5 hours (shift work)

Role Purpose:

Checking in passengers and their luggage in accordance with the current fare structure and allowances.

Co-ordination of all functions required enabling the safe, on-time departure of aircraft within their scheduled turnaround times in accordance with the Aurigny Air Services Ground Operations Manual or other airlines Ground Handling Manuals. To be part of a dynamic team in the day to day operations, responsible for ensuring the airline products are delivered consistently in line with service level standards set for both on time and station performance.

Key Accountabilities:

• Checking in passengers and their luggage, Ticketing, bags sales and Disruption
• Responsible for a safe, secure & correct aircraft arrival/departure from its parking stand to push back. This is to include overseeing the safety of the entire operation on the ramp area, involving all staff and third parties.
• Comply with Directives as set by both DFT & CAA
• Coordinating the safe and timely delivery of all services to the aircraft at the request of the crew or engineers.
• Responsible for ensuring that a FOD check has been completed before arrival and the aircraft guidance system is activated if safe to do so (If Applicable).
• Responsible for the timely passing of information to the Load Control Department.
• Foster and enhance the relationships between staff, the airport and contracted service providers to deliver constant outstanding customer service.
• Responsible for ensuring airline products are delivered consistently to demanding service level standards and on-time performance standards.
• Challenge traditionalism within the airport, think out of the box and encourage innovative ideas from all staff.
• Assisting with disruption management communicating the status of the aircraft they are responsible for.
• To understand delay coding and use effectively passing any delays to the Load Control Department.
• Local Ops and Load Control Oversight.
• Loadsheet preparation.
• You will read and sign the latest SOP’s and memos.

Essential Skills/Experience:

• You will be well organised, meticulous attention to detail and accuracy, able to work on your own initiative to specific deadlines, have the ability to recognise and deal with challenges promptly and efficiently
• You will have the ability to work within a pressurised environment being flexible to adapt to changing demands/circumstances.
• You will be a team player with strong interpersonal skills.
• You will have the ability to influence, negotiate and communicate effectively at all levels.
• Be well organised with good attention to detail
• Be proactive in approach to all responsibilities with ability to work on own initiative and to specific deadlines
• Ability to recognise and deal with challenges promptly and efficiently
• Demonstrates qualities of self motivation and professionalism, with the ability and willingness to take on extra responsibility
• Proven ability to work under pressure and to tight deadlines
• Excellent interpersonal and communication skills
• Flexible approach to working hours as necessary

Professional and/or regulatory requirements:

None

All about you: Friendly, approachable, keen to support your colleagues and the Company wherever possible and beyond the requirements of your role. You will take pride in delivering a high level of customer service both internal and external and be willing and able to adapt to change. A supporter of our VALUES both internally and externally is paramount to you succeeding within our Company.