Career

Location:

Guernsey

Reports to:

Head of Flight Operations

Hours:

35 hours per week, Monday to Friday

Role Purpose:

To effectively manage and lead line performance, motivation, development, discipline and the quality control of the entire Cabin Crew department to the highest safety and operational standards.

The Role:

• To Monitor, influence and coordinate the different areas in order to create an overall excelled customer experience.
• With input from other relevant departments and business areas, define the end-to-end physical customer experience standards, and continuously benchmark these against industry best-practices and evolving consumer needs, taking account of any process or regulatory changes that may occur.
• Demonstrate clear leadership and understanding of efficient working practices and actively promote within the working environment. Support and implement continuous improvement and change process through self-awareness, education and engagement in order to encourage improvements in working practices and to deliver for the customer.
• Contribute to an effective safety management system. Continuous monitoring of all safety matters relating to Cabin Safety, including reporting and investigation, safety trends, active use of safety date and proactive safety campaigns.
• Respond to Quality deficiencies in the area of activity, which arise from independent quality audits.
• Monitor delivery of the overall physical customer experience(on airport and onboard) against agreed targets and standard, report thereon and coordinate a program of continuous improvement thereof.
• Recruitment and selection of Cabin Crew and maintenance of standards and effective headcount.
• In consultation with the HOAT, the appointment of cabin crew trainers.
• Review and update the relevant Operations Manual Part E
• Periodic review of training syllabus, lesson plans, PowerPoint presentations
• Conflict resolution, disciplinary actions and performance management for non-compliance
• Investigating and actioning reports from the Cabin Crew and customer complaints as appropriate.
• The training and competence checking of Cavin Crew in accordance with the Aurigny Training Manual Part D, to ensure a high standard of training and competency is maintained.
• Maintenance of Cabin Crew Training records and the Local Procedures Manual
• Maintain currency as a member of Cabin Crew
• Carry out other duties as delegated by the Head of Flight Ops
• To be an advocate of the Aurigny Values RESPECT

Essential Skills/Experience:

• Experienced Cabin Crew
• Previous management experience
• Experience in a customer focus role
• Can work cross departmentally
• Safety management experience
• Influencing and organisational skills
• Must be fully vaccinated for Covid 19

Desirable Skills/Experience:

• ATR and/or Embraer cabin crew qualifiedKnowledge of the living and working environment in Guernsey

Professional and/or regulatory requirements:

All about you: Friendly, approachable, keen to support your colleagues and the Company wherever possible and beyond the requirements of your role. You will take pride in delivering a high level of customer service both internal and external and be willing and able to adapt to change. A supporter of our VALUES both internally and externally is paramount to you succeeding within our Company.

Location:

Guernsey

Reports To:

Lead Software Engineer

Hours:

35 per week (Monday to Friday)

Role Purpose:

The candidate, as part of our team, will be expanding and maintaining software built for the airline and travel industry and creating engaging digital experiences for Aurigny and its customers.

The Role:

The team member should be self-motivated with a keen interest in finding robust and innovative solutions. The ideal candidate will enjoy pushing technical and creative boundaries, consider a technical challenge in-depth, and have an appetite to discover and learn more about existing systems, the business, and the industry.

Key responsibilities include:

• Design, implement, test, release, and optimize high-quality software using the latest web technologies, standards, and tooling,
• Maintain our existing infrastructure and apps codebases,
• Partner with designers and Aurigny managers to provide a best-in-class customer experience,
• Build additional integrations into our third-party APIs,
• Stay current with the latest development, QA, DevOps, and SysOps best practices and share your knowledge with the team.

Essential Skills/Experience:

• Strong computer science fundamentals
• PHP & Laravel
• Integrating 3rd party APIs
• Postgres
• AWS infrastructure management
• Vue & Bootstrap

All about you: Friendly, approachable, keen to support your colleagues and the Company wherever possible and beyond the requirements of your role. You will take pride in delivering a high level of customer service both internal and external and be willing and able to adapt to change. A supporter of our VALUES both internally and externally is paramount to you succeeding within our Company.