As from 01 June travel agents will no longer be able to issue paper tickets or paper MPDs via their res. systems. Galileo will switch to E tkt for Aurigny from 1600 on Friday 30th May, but Amadeus, Worldspan and Sabre may not switch on immediately. Therefore, for any non E tkt agents requiring tickets for urgent bookings please follow the procedures below. For non-urgent bookings agents may chose to hold the bookings until E tkts are available via their system, and ADMs (agency debit memos) will not be raised for any missed ticketing deadlines. If an agent is not subscribed to BSPlink and cannot access the EMPD system they will have no option but to pay us by credit card by phone to RES. CC fees must be waived. When the agents booking is fare quoted by RES there may be a difference in the fare the agent sees in the GDS, use the RES fare unless there is a major difference in which case send the booking to LBA for amendment.

Procedures for Sabre Ticketing from 1st June 2008
As from 1st June 2008 all agents using Sabre will need to issue a VMPD via BSPlink for us to raise a TOD against. Should the agent not know how to issue this VMPD the link for the manual is https://www.bsplink.iata.org/bsplink14/entrada/_manuals/Virtual%20MPD%20Manual%20-%20Agents%202008.pdf

Procedures for Amadeus/Worldspan Ticketing from 1st June 2008
As from 1st June 2008 all agents using Amadeus/Worldspan will need to issue a VMPD via BSPlink or an EMPD via Amadeus/Worldspan for us to raise a TOD against. Should the agent not know how to issue this VMPD the link for the manual is https://www.bsplink.iata.org/bsplink14/entrada/_manuals/Virtual%20MPD%20Manual%20-%20Agents%202008.pdf
Amadeus/Worldspan are due to switch on their EMPD system on the 1st June 2008. Any agents who do not know how to issue EMPD will need to contact the appropriate help desk directly.

Changes to Amadeus/Galileo bookings made by the travel agent
(E tkt)
E tkt bookings made in a GDS can be recognised by a new symbol next to the ticket number. It is a standard symbol and has 'IATA' on it.

Initially travel agents will only be able to change bookings they have E tktd and revalidate them if they are changing to the same class. They will then add a virtual or electronic MPD for the change fee if applicable. This will be placed on the MPD activities and remarks and the change fee must be added to the booking and then paid for using the MPD number.

If they are changing to another class involving an uplift they will be unable to revalidate the E tkt. They will change the booking, and then add an MPD for the uplift plus COB fee which will appear on activities and remarks. Highlight the sector which has been changed and will be unticketed, fare quote it and toggle the price so there is an outstanding balance. Pay in the value of the original E tkt coupon of the cancelled sector as shown in Tik - use external document, tkt/MPD. Enter full E tkt number and also the coupon number (C1 or C2 etc). Add a COB fee, if applicable, for each passenger - save the booking and then pay off the balance, including the uplift, against the MPD number. Once payment has been made create the E tkt.

Changes to Amadeus/Galileo bookings made by the travel agent (paper tkts)
For same class to same class changes the agent will add an MPD for the COB fee. Fare quote the new sector and toggle pricing. Pay in the MPD for the COB fee. Pay in the balance using the original paper ticket number (the paper ticket will be sent to accounts by the agent)

For changes involving an uplift and COB fee the COB fee must be added to the booking, the new sector fare quoted and toggled and then paid using the value of the MPD number (allocate the amount of the MPD to fees and the balance to tickets). Pay in the remaining balance using the original paper ticket number.

Changes to agent bookings should only be made by Aurigny if it is impossible for the passenger to contact their agent before they wish to travel. Note: until further notice only reservations are permitted to make these changes.

Changes to Amadeus/Galileo bookings made by Aurigny (E tkts)
Change the booking as normal. Next change the IET status of the cancelled E tkt sector using the Change Status button in ticket details (ticket/fees & payment tab) to 'E'. Pay in and allocate the value of the cancelled E tkt sector using the E tkt number & coupon number in external document/tkt MPD. Any outstanding balance is to be paid by the passenger.