Special requirements

I am unable to walk long distances - can I arrange wheelchair assistance?
Yes, if you are able to negotiate the aircraft steps, without staff assistance, a wheelchair can usually be made available if requested in advance. In the case of on-line bookings, please call Reservations on 01481 822886 without delay, in order that we may make an early note of your requirements.

Should you wish to pre-book your seat on the aircraft, passengers with reduced mobility are restricted to rows 6 - 12, for health and safety reasons. If you select any other seats, you may be allocated different seats at check-in, and seat allocation fees will not be refunded.

I am confined to a chair - can I book my flight with Aurigny ?
If you are able to mount the aircraft steps unaided, please refer to the question "I am unable to walk long distances - can I arrange wheelchair assistance?" above.

If you require lift on/off to board/disembark the aircraft please do not make your booking through our website, instead call Reservations on 01481 822886(the applicable web fare will be charged). You will be allocated a seat in row 11 without charge, should you wish to have the seat or seats next to you allocated to a travelling companion/s the normal seat selection fees will apply to them.

Please Note
Due to CAA regulations, we are only permitted to carry a maximum of 2passengers with severemobility problems on any one flight.Due to health and safetyregulations, the maximum weight for passengers thatrequire lift on/off service is 80kgs(12st 8lbs).

What are the regulations for expectant Mothers?
A medical certificate stating the duration of pregnancy and certifying fitness to fly must be produced in all cases where pregnancy has exceeded 28 weeks. Travel after 35 weeks is not permitted on scheduled services.

Does Aurigny accept unaccompanied children?
Yes - with certain provisos. Unaccompanied children under the age of 6 years (on date of travel) are not accepted. Children between the ages of 6 and 12 years must be escorted to and from the departure and arrival airports by a nominated adult, who must remain at the airport until the aircraft has departed. No more than 2 unaccompanied minors will be carried on one flight. In additiion to the cost of the fare, there is a charge of 35.00 per flight, per child.

Note: If accompanied by an older child (brother/sister), this person has to be 16 years of age before they are allowed to take responsibility for a young person travelling.

Please book through Central Reservations on +(44) (0)1481 822886.

What are the requirements for travelling with a guide dog?
Please contact our Central Reservations office (open daily from 0800-2000) onUK +44 1481 822886 from outside the UK, and advise them you will be travelling with your dog. You will be required to provide a dog restraining harness designed for attaching to the aircraft seat belt of the person travelling with the dog. We will endeavour to keep the seat next to you free, however this cannot be guaranteed, unless you choose to pay for an extra seat.

Do you carry live animals?
Domestic pets are not permitted on any UK-Guernsey or Guernsey- UK flights, or flights to/from Dinard.

Dogs and cats are able to travel on trislanders aircraft on flights between Jersey and Guernsey, Guernsey and Alderney, and Alderney and Southampon only.

Dogs - max. 2 per flight (from same household), 1 handler per dog, dog charged at applicable fare (child fares may be used where available), owner to provide waterproof seat cover as dog travels in cabin. All dogs must be muzzled.

Cats - must travel in waterproof cat box, may travel in cabin at applicable fare (child fares may be used where available), provided no dogs already booked, or travel in the hold and charged as excess baggage at current rates.

In all cases: call reservations on UK +44 1481 822886 to book.

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