Can I use Web Check-In?
Web Check-in is available to passengers with or without hold luggage. If you have hold baggage please present it at the Aurigny Check-in desk along with your Web boarding pass no later than the minimum check-in/bag drop time shown in the Check-in section of the FAQ's. If you do not have hold baggage then proceed directly through security. Web Check-in is available on all flights except departures from Alderney, Southampton, Dinard and Grenoble. Flights from Guernsey and Jersey close for Web Check-in 1 hour before departure and from the UK 3 hours before. Connecting services on the Aurigny network:
If your flight with Aurigny involves a connection, for example Manchester to Dinard via Guernsey, the Manchester to Guernsey flight will be available for online check-in. You will have to check-in at the desk in Guernsey for your onward flight to Dinard. When does Web Check-in open?
Web Check-in opens 72 hours before departure on all eligible flights. How do I login?
Click on the Web Check In In button on the home page, this will take you to the login page where you should enter your surname and your 6 character booking reference in the "Booking Login" section. Can I check in my Children as well?
Web Check-in is available for children and infants on Inter Island services, but not on services between the UK and Guernsey. We are working on this and hope to make it available to children and infants on all services in the future. What do I need?
Before you start, you need access to a printer capable of producing good quality print in black and white, and we recommend you use a high quality print setting. The boarding passes include a bar code which will be scanned at the airport security desk, and again before you board the aircraft. If these scanners are unable to read your bar code you may have to go to our check-in desk to have a replacement boarding pass printed. For this reason please keep your boarding pass neatly folded and flat. Do I still need to produce Photographic ID?
Photographic ID is still required. Please refer to the Photographic ID section for more information. Can I choose my seat? Between Guernsey and UK:
If you wish to choose a seat,go into the My Booking section on the homepage and make a selection. There is a fee of 3.00 per person, per direction of travel. If you have paid for a seat reservation already, this will be included on your web boarding pass. If you decide not to pre-purchase a seat reservation, one will be automatically allocated, but you will be unable to specify any preference. If your booking contains two or more people, we will do our best to seat you together. Inter Island Services:
The process is the same, but the boarding pass will display the check-in sequence only. A seat will then be allocated to you at time of departure. Will I be asked any security and hand luggage questions?
You will be asked questions when you go through the Web Check-in process.
The boarding pass will only be issued once the online security and hand luggage questions have been answered correctly. If there is a deviation in answer when at the airport, you may be referred to Aurigny Air Services, or its Handling Agents desk and you could be denied travel. How do I reprint my Web Check-in boarding pass?
Retrieve your booking from Web Check In In selection on the homepage. Once your booking has been retrieved, you will be directed to the Print Boarding Pass page and you can reprint it from here by selecting the Print button. I have Checked-in online and now I wish to change my flight, what do I do?
You will have to contact Aurigny either through our Central Reservations numbe (see below) or at one of our airport ticket desks. Where possible please do this in advance of the departure time of the flight you are checked-in for. If you fail to turn up for a flight which you are booked on or are checked- in for, there is a possibility of losing the whole value of your ticket. I have Checked-in online and now I wish to change the name, what do I do?
You will have to contact Aurigny via our Central Reservations number (see below). Where possible please do this in advance of the departure time of the flight you are checked-in for. If you fail to turn up for a flight which you are booked on or are checked- in for, there is a possibility of losing the whole value of your ticket. Central Reservations (daily 0800-2000)
Tel: +44 1481 822886
Fax: +44 1481 822665
E-mail: res@aurigny.com |