Passengers requiring special assistance should contact our Reservations team before booking a flight, at least 72 hours before flying. This notice period ensures we can provide appropriate advice and make the necessary arrangements for you.
Please contact us on:
Tel: +44 1481 822886
Fax: +44 1481 822665
I wish to travel with an electric wheelchair or mobility scooter - what are the procedures? Please click here.
I am unable to walk long distances - can I arrange wheelchair assistance?
Yes, if you are able to negotiate the aircraft steps, without staff assistance, a wheelchair can usually be made available if requested in advance. In the case of on-line bookings, please call Reservations on 01481 822886 without delay, in order that we may make an early note of your requirements. Please provide us with a minimum of 72 hours prior to your departure date to ensure assistance is available for you.
We will pre-allocate your seat on the aircraft free of charge, passengers with reduced mobility are restricted to rows 6 - 12 for health and safety reasons. We will also pre-book a seat for 1x companion but if you need to select any further seats you will be charged for these accordingly.
I am confined to a chair - can I book my flight with Aurigny ?
If you are able to mount the aircraft steps unaided, please refer to the question "I am unable to walk long distances - can I arrange wheelchair assistance?" above.
If you require lift on/off to board/disembark the aircraft please do not make your booking through our website, instead call Reservations on 01481 822886 (the applicable web fare will be charged). You will be allocated seat in row 11 without charge for you and 1x companion. Should you wish to select any further seats the normal seat selection fees will apply.
Due to health and safety regulations, the maximum weight for passengers that require lift on/off service on our Trislander Fleet is 80kgs (12st). This is increased to 160kgs (25st) if travelling on the ATR Fleet where the aid of an S-Max chair is avialable. Please call Reseravations n 01481 822886 for advice.
Can I travel with a plaster casts ?
If a plaster cast has been on for less than 48 hours it must be split, irrespective of the flight duration. If it has been on for longer than 48 hours and the passenger has not experienced any complications, the cast does not need to be split.
What are the regulations for expectant Mothers?
A medical certificate stating the duration of pregnancy and certifying fitness to fly must be produced in all cases where pregnancy has exceeded 28 weeks. Travel after 35 weeks is not permitted on scheduled services.
Does Aurigny accept unaccompanied children?
Yes - with certain provisos.
Unaccompanied children under the age of 6 years (on date of travel) are not accepted.
Children aged from 6 to 11 years years must be escorted to and from the departure and arrival airports by a nominated adult, who must remain at the airport until the aircraft has departed. No more than 2 unaccompanied minors will be carried on one flight. In addition to the cost of the fare, there is a charge per flight, per child.
Children aged from 12 to 16 may travel unaccompanied as adults at the discretion of their parents/guardians, or can be treated as unaccompanied minors on payment of the appropriate charge.
All children who are travelling as unaccompanied minors are required to have a valid passport.
Note: Children aged 12 years or over travelling without unaccompanied minor arrangements in place, will be treated as adults at all times.
Details of current charges can be found here.
Connecting Flights and unaccompanied children
Aurigny will not accept unaccompanied children aged from 6 to 11 years on flights that connect with other Aurigny flights, i.e. Manchester-Guernsey-Alderney, unless the parent/guardian is able to make their own arrangements for somebody to take responsibility and look after the minor/s whilst they are at the transit airport, and in the event of flight disruption - arrange accommodation for the minor/s at the transit point. If accompanied by an older child (brother/sister), this person has to be 16 years of age before they are allowed to take responsibility for a young person travelling.
Note: In the event of a flight diverting to an airport which was not the intended destination, it may be necessary to place Unaccompanied Minors in the care of the local Social Services Authorities should an overnight stay be required.
Please arrange unaccompanied minor bookings through Central Reservations on +(44) (0)1481 822886.
What are the requirements for travelling with a guide dog?
Please contact our Central Reservations office (open daily from 0800-2000) on +44 1481 822886 and advise them you wish to travel with your guide dog. You will be required to provide a dog restraining harness designed for attaching to the aircraft seat belt of the person travelling with the dog. We will endeavour to keep the seat next to you free, however this cannot be guaranteed, unless you choose to pay for an extra seat.
Do you carry live animals?
Domestic pets are not permitted on any UK-Guernsey or Guernsey- UK flights, or flights to/from Dinard.
Dogs and cats are able to travel on trislanders aircraft on flights between Jersey and Guernsey, Guernsey and Alderney, and Alderney and Southampton only.
Dogs - max. 2 per flight (from same household), 1 handler per dog (dog handlers must be aged 16 or over), dog charged at applicable fare (child fares may be used where available), owner to provide waterproof seat cover as dog travels in cabin. Dogs must be muzzled at all times.
Cats - must travel in waterproof cat box, and will travel in cabin at applicable fare at current rates (child fares may be used where available), provided no dogs already booked.In all cases: call reservations on UK +44 1481 822886 to book.