How much luggage am I allowed?
Hold Baggage Allowance
Passengers on Aurigny flights have 20 Kgs hold allowance included in the price of their ticket, except for flights between Alderney- Southampton and Guernsey-Dinard where the allowance is 15 kgs.
Hand luggage
Hand luggage is restricted to 1 item per passenger - max dimensions 48cm x 36cm x 20cm, max weight 10kgs (Southampton-Alderney, Dinard-Guernsey and inter-island Trislander services 6kgs).
Weight in excess of these allowances will be treated as hold luggage and charged at the applicable Excess Baggage rates.
Excess Baggage Rates (Effective Nov 2009)
Services between Guernsey or Jersey and the UK and Grenoble 
10.00 per kg. All other services 3 per Kg.
Enhanced Baggage Allowance.
Passengers may pre-book an additional 20kg of hold luggage on all our UK routes (excluding Southampton) on payment of £30.00 per person per sector. Only one Enhanced Baggage Allowance per passenger is permitted. The Enhanced Baggage Allowance may also be combined with a Connecting Baggage Allowance, where all the required conditions are met. Minimum notice 4 hours prior to travel. Can only be pre-booked through Reservations; not available at the Airport. There is a maximum of 6 pre-booked items per flight so this facility may not always be available. Non-refundable.
Infants
Travelling free of charge or at any designated infant fare do not have a baggage allowance, other than that accompanying passengers are permitted to carry, on their behalf: a carrycot or small wheeled collapsible buggy and a reasonable amount of food and drink for the flight.
Note: on occasion it has been noted that carrycots are checked-in, ostensibly for the use of the infant, but in fact are completely filled with other items (for example large stocks of food etc.) in this case the carrycot will be counted as normal checked baggage under the rules stated above.
Students
Channel Island-based students travelling to and from their place of study in UK may claim an additional 20kgs hold luggage concession, on production of a valid student card. The additional 20Kgs will be accepted subject to space available. If the additional baggage is sent on an alternative flight, carriage is only on an airport to airport basis; the passenger will have to make arrangements to collect from the destination airport.
Hold Baggage Allowances for passengers with Connecting Flights
Passengers connecting to/from other airline, departing within 24 hours of their Aurigny arrival/departure, may purchase an increased Connecting Luggage Allowance to match the total free luggage allowance on their connecting flight, up to a maximum 40kgs. The fee for this additional allowance is £30.00 per person, per sector. Any weight above the connecting carrier's free luggage allowance will incurr Excess Baggage charges.
In order to qualify for the Connecting Luggage Allowance passengers will be required to show proof of connecting flight bookings and the free luggage entitlement when checking-in for their Aurigny flight.
Passengers transferring to/from carriers that have no free luggage allowance will incur Excess Baggage charges on any weights over their Aurigny allowance.
This scheme will not include enhanced luggage allowances granted by other carriers in respect of Frequent Flyer scheme members, Gold Card holders etc.
Hand (cabin) luggage allowances are not included in this scheme.
Please note that the maximum weight for any single piece of baggage on Aurigny services is 28Kgs.
What are the current hand luggage security restrictions?
Hand luggage is restricted to 1 piece per passenger - max dimensions 48cm x 36cm x 20cm, max weight 10kgs (Southampton-Alderney, Dinard-Guernsey and inter-island Trislander services 6kgs).
The European Union has adopted security rules that restrict the quantity of liquids, gels and pastes that air passengers may carry in cabin bags.
Individual containers (of liquids) must not exceed 100ml (approximately 3.5 fl.oz). Limited quantities of liquids, gels and pastes may include:
- Shampoo
- Creams
- Hair gel, hair spay
- Suntan lotions
- Toothpaste
- Liquid or aerosol deodorants
- Perfumes
- Cosmetics such as mascara and lip gloss
- Water and other drinks,soups and syrups
- Other items of similar consistancy.
All liquid containers must be carried in a separate clear plastic, zip-top or re-sealable bag that does not exceed 20 cm x 20cm (8 inches x 8 inches) or equivalent to one litre capacity. Items must fit in the bag comfortably and the bag must be completely closed. At the airport security search, the plastic bag must be removed from the cabin bag and x-ray screened separately.
Customers may also carry:
- Essential medicines in liquid form sufficient for the flight (e.g. diabetic kit), as long as verified as authentic.
- Baby milk and liquid baby food sufficient and essential for the flight. Security staff will require that the contents of each bottle or jar be tasted by the accompanying passenger.
- Small personal Oxygen cylinders of no more than 18” (45cm). Must be clearly labelled and a medical note or prescription is required. Please call Reservations on 01481 822886 at least 72 hours prior to travel.
Please also note - due to the risk of spillage we are unable to allow hot beverages on board Aurigny aircraft. On ATR regional services complimentary hot and cold drinks will be served by the cabin crew during a safe period of the flight. We apologise for any inconvenience.
Please note - we are unable to accept responsibility for any medication in checked-in hold baggage. We would advise passengers to take essential medicines onboard in your hand luggage. See notes regarding liquid medication above.
-Laptops and large electrical items (e.g. hairdryer) must be removed from the bag and placed in a tray so that such items neither obscure nor are obscured by the bag, during the x-ray process.
- Pushchairs, walking aids and wheelchairs are permitted and will be x-ray screened, or manually searched.
Please note that you are likely to be hand searched at security and you may need to remove footwear to be x-rayed. Our apologies for the disruption this may cause and thank you for your co-operation.
The following items may NOT be carried in hand luggage in the interest of passenger security - No sharp or potentially dangerous items such as scissors, knives etc.
The following items may NOT be carried under any circumstances - compressed gases, corrosives, explosives, flammable liquids.
Please note: Any prohibited items identified on the x-ray or by direct search, will be confiscated by airport security staff. Any items refused at the security search will not be accepted for checking-in as hold luggage once check-in for your flight has closed, this is normally 30 minutes before scheduled departure time.
Can I check my baggage through to its final destination if I have a connecting flight with another airline?
No. Aurigny does not have through baggage agreements with any other carriers. Similarly, passengers cannot check-in baggage with another airline to be forwarded to an Aurigny flight.
If another carrier does check your baggage through to an Aurigny destination, and your baggage fails to arrive at that destination on your flight, Aurigny will assist you in recovering the bag, but will not pay for it to be delivered to your final destination. Aurigny advises you to specifically request carriers not to through check-in your baggage to Aurigny flights
What do I do if my baggage is damaged in transit?
Any damage to your baggage must be reported to an Aurigny staff member before leaving the Baggage Reclaim area. A Property Irregularity Report (PIR) will be completed by the staff member and copy given to the passenger. This does not constitute a claim - you will then be required to contact the airline, in writing, within 7 days to make a claim for compensation. This letter should contain a copy of the PIR, your bar-coded baggage sticker and a valuation for a similar replacement item. An amount may be deducted for depreciation.
Please note - Limited Release items (including sporting goods) will not be covered by the airline; Aurigny will not accept responsibility for accidental damage in transit. Any claim for compensation should be addressed to your insurance company.
What do I do if my baggage is lost in transit?
If your baggage fails to arrive on the carousel, you should report this
to an Aurigny staff member or representative before leaving the Baggage Reclaim area. A
Property Irregularity Report (PIR) will be completed by the staff member
and copy given to the passenger, and you will be given a contact number
for further information. We will do everything possible to locate and
deliver your bag as quickly as possible within the Channel Islands or
the UK. If you are travelling to an International destination, we will
deliver your bag to your destination airport and deliver onwards where
we can. However it may be necessary for you to arrange for the bag to
be collected on arrival. Please contact customerrelations@aurigny.com
or call Reservations on 01481 822886 for further advice.
Please note - we are unable to accept responsibility for any "essential" items (medication, ID, tickets etc) in checked-in hold baggage. We advise passengers to take these items onboard in your hand luggage.
Do you carry golf clubs?
Yes. Golf clubs will be calculated as part of your free baggage allowance. However, if your golf clubs take you over your free baggage allowance, we will apply a 30.00 Sporting Goods charge. See the Sporting Goods Carriage section for full details.
Golf bags may be pre-booked on regional services between the Channel Islands and the UK, the total maximum on any one flight will be 6 pre-booked items. To book, please call our Reservations department on Tel: +44 (0)1481 822886. Please note, this facility is not available on inter-island or other services operated by Trislander aircraft. Passengers travelling inter-island may be advised to deliver their clubs to the airport in advance.
Golf clubs and other sporting equipment will only be accepted for carriage on a Limited Release basis and are non refundable.
Please note - Limited Release items (including sporting goods) will not be covered by the airline; Aurigny will not accept responsibility for accidental damage in transit. Any claim for compensation should be addressed to your insurance company.
Do you carry fishing equipment?
Yes. Fishing equipment will be calculated as part of your free baggage allowance. However, if your fishing equipment takes you over your free baggage allowance we will apply a 30.00 Sporting Goods charge. See the Sporting Goods Carriage section for full details.
Do you carry bicycles?
Yes subject to availability and limited release (see further down), but please note the following packaging requirements:
The bicycle must be bagged or boxed, and made safe as below.
Handlebars must be turned and secured in line with the frame.
Pedals must be removed.
The front wheel must be removed and securely attached to the frame.
The tyres must be fully deflated.
Do you carry other sporting equipment?
Yes. Windsurfers, surfboards, skis, snowboards, scuba, archery, paintball equipment, bicycles and camping equipment and any other awkwardly proportioned or fragile equipment may be carried, subject to availability of space, as part of your free luggage allowance. If your equipment takes you over your free baggage allowance we will apply a 30.00 Sporting Goods charge. See the Sporting Goods Carriage section for full details.
Sporting equipment will only be accepted for carriage on a Limited Release basis. Please note - Limited Release items (including sporting goods) will not be covered by the airline; Aurigny will not accept responsibility for accidental damage in transit. Any claim for compensation should be addressed to your insurance company.
Do you carry sporting weapons?
Sporting weapons will only be acepted for carriage by prior arrangement and only if all necessary approvals have been obtained from the appropriate Authorities.
When carriage is permitted, the gun must be packed in its own lockable hard casing. (This must be locked). There must be no ammunition in the gun.
The ammunition must be packed in its own secure metal container. (No more than 5Kgs per gun and cannot be pooled with another passenger)
On services between the Channel Islands and the UK and France, a handling charge of 30.00 per sector is made for each individually packed weapon. The weight is included in your free luggage allowance however, if your equipment takes you over your free baggage allowance we will apply a 30.00 Sporting Goods charge. See the Sporting Goods Carriage section for full details.
Sporting weapons and ammunition will be carried on a Limited Release basis only. In all cases please call on UK +44 (0)1481 822886 in advance to discuss the carriage of weapons. Please note - Limited Release items (including sporting goods) will not be covered by the airline; Aurigny will not accept responsibility for accidental damage in transit. Any claim for compensation should be addressed to your insurance company.
Regulations for the carriage of firearms
With prior notice, Aurigny will transport sporting pistols, rifles and guns, subject to the following provisos: a police check at the departure and arrival airports will verify that all necessary police permits are in order; the weapon must be unloaded, dismantled and enclosed in a suitable lockable case; no ammunition to be stored in the same case as the weapon.
Call: +44 (0) 1481 822886 to book.
Do you carry musical instruments?
By prior arrangement only, customers may be able to carry musical instruments through security search provided they can be x-ray screened. Musical instruments will be calculated as part of your free baggage allowance and, in the event of this being exceeded, excess baggage charges will be applied.
Musical instruments will be carried on a limited release basis only (we will not take responsibility for damage in transit). Any claim for compensation should be addressed to your insurance company.To make arrangements for the carriage of musical instruments, please call Aurigny Reservations for details on UK +44 (0) 1481 822886.
Do not book seats for musical instruments via our website, doing so will likely to result in your instrument being refused carriage.
Do you carry live animals?
By prior arrangement, registered Assistance dogs are able to travel on all Aurigny services, with the exception of flights to/from Dinard. To book call Reservations on UK +44 (0) 1481 822886.
By prior arrangement, domestic pets are able to travel on flights between Jersey-Guernsey, Guernsey-Alderney, and Alderney-Southampton on flights operated by Trislander aircraft.
Dogs normally accepted for travel in aircraft cabin, accompanied by owner/handler, 1 animal per flight or 2 if from same household, 1 handler per dog. Dog will be charged at applicable adult fare, less taxes. Owner to provide muzzle and waterproof seat cover. Small dogs may travel in suitable pet-carrier.
Cats - must travel in waterproof cat box, and will travel in cabin (provided no dogs already booked on that flight), charged at applicable adult fare, less taxes, at current rates.
In all cases: call reservations on UK +44 (0) 1481 822886 to book or for further details.
Domestic pets are NOT permitted on regional flights operated by ATR-72 aircraft between UK-Guernsey/Jersey, Guernsey/Jersey - UK or flights to/from Dinard.
Do you carry mobility scooters?
Yes, but due to a recent change in CAA regulations, we can only carry these items if they can be dismantled and packed into separate boxes / containers that weigh no more than 28kgs per item. The batteries (dry cell or gell only) must be completely disconnected with the terminals wrapped for protection. Please note, due to size, weight, value and fragility, these items will only be carried subject to availability on a Limited Release basis. Please call Reservations on 01481 822886 at least 72 hours before travel.
What is Limited Release?
Certain items will only be accepted for carriage on a 'Limited Release' basis. In the event of accidental damage in transit, the following items will NOT be covered by the airline: -
Fragile or inadequately packed
Lightweight garment bags
Late checked-in luggage
Perishable items and foodstuffs
Anyitems already in a damaged condition
Camera equipment and electrical items such as laptops, MP3 players etc.
Glassware and china
Baby buggies and car seats
Sporting goods including but not limited to golf clubs, windsurfers, skis, bicycles, sporting weapons, etc
Musical instruments
If you have any other unusual items, please call Reservations on 01481 822886 to discuss your requirements