About the Scheme
Who is eligible to join?
Membership is open to residents of the Channel Islands, United Kingdom and France aged 18 years of age or over. Additional family members of any age are eligible to join a ‘Household Account’ – see below for details.
How do I join?
Go to the ‘Join Frequent Flyer’ tab on the home page at www.aurigny.com or click here and complete the registration details required for the Primary Member. An email will be sent confirming the registration has been successful along with a frequent flyer membership number and password. Using these details members can log-in and gain points for each booking made at an eligible fare once travel is completed.
What is a Primary Member?
A Primary Member is any person who joins the Aurigny Frequent Flyer Programme and then chooses to add additional family members to his/her account and create a ‘Household Account’. The Primary Member of the Household Account will receive all communications concerning the account and is responsible for maintaining correct details for each member, including removing members if they permanently leave the residential address for any reason, including death of a member, and changing the passenger ‘type’ once an Infant becomes a Child (2nd birthday), or a Child becomes an Adult (12th birthday).
What is a Household Account?
Any Aurigny Frequent Flyer member can invite up to six additional family members to join a Household Account (making a total of 7 members including the Primary Member). A Household Account enables each member to earn Award Points and to pool Award Points with the other members of the account and use them on scheduled flights with Aurigny. All bookings (earn or redemptions) must be made by the Primary Member.
Who can join a Household Account?
All members of a Household Account must permanently reside at the same residential address as the Primary Member. The Primary Member must be aged 18 or over, the other members may be of any age and the six additional members may include children and infants.
How do I create a Household Account?
The Primary Member can add family members by logging in to the account and clicking My Profile/Add Member for any family members sharing the same family name. If any of the six family members have a different family name then registration will need to be completed by Aurigny. This can be done by emailing us at firstname.lastname@example.org, please supply FFP number and name of Primary Member. Proof of domicile of the additional members may be required by the Frequent Flyer Department to support the application.
I book my flight through a travel agent, can I join the scheme and earn Award Points?
Yes you can, firstly you will have to join the scheme online at www.aurigny.com and obtain a Frequent Flyer Membership Number. This number needs to be given to your Travel Agent, who will need to enter this into your booking (or, other members of an Household Account), so that Award Points are recorded. Your Award Points will appear in the "My Points" section. NB Some fares booked through a Travel Agent may not be eligible for Award Points.
Please Note: Award Points bookings can only be made online at www.aurigny.com or through the Aurigny call centre. Bookings made via the Call Centre will incure a small fee (see Charges and Fees Summary).
Please see the Benefits section for further details. Aurigny may, from time to time, change the Award Points currency and levels used by the Frequent Flyer Programme.
Earning Award Points
How do I earn Aurigny Frequent Flyer Award Points?
Having registered and logged in to Frequent Flyer - by booking flights through www.aurigny.com or at an Aurigny sales outlet, or through a travel agent using Aurigny's published fares (excluding flights booked as part of an inclusive package holiday). Tickets booked as part of an Aurigny Break are NOT eligible to earn Award Points, unless the flights are upgraded to use Published Fares.
Industry discount tickets, Agent discount tickets and airline employee discount tickets are not eligible to earn Award Points.
When will my Award Points appear on my Account?
Your Award Points will automatically be credited to your account, usually within 48 hours of completing your flight and can be verified by checking the ‘My Points’ section of the Frequent Flyer page once logged in.
What if my Award Points do not appear in ‘My Points’ or I have a query concerning them?
Award Points which are not credited automatically for any reason may be credited later at Aurigny’s discretion. For any discrepancy a claim must be made in writing to Aurigny Reservations Office, accompanied by the retained segment of the original boarding pass and/or copies of passenger ticket receipts. Please refer to Frequent Flyer Terms and Conditions for the address of the Aurigny Reservations Office.
Who earns Award Points?
Every member of the Aurigny Frequent Flyer programme, including members of a Household Account (excluding INFANTS), provided the Primary Member is logged in using the membership number and password prior to making a flight reservation. Animals are not permitted as Members. Award Points and point breakdowns can be viewed in the “My Points” section. When logged in as a frequent flyer no other frequent flyer number can be entered. A separate booking should be made by logging in again with the other frequent flyer number.
Do Children and Infants receive points?
If part of a Household account, children between 2 and 18 years earn Award Points on flights travelled using eligible fares. Infant fares are not eligible for award points.
Do Award Points expire if not used?
Yes. All points are valid for redemption for a period of 24 months from date of award. Validity of Award Points may not be extended and unused points are not refundable/transferable. The expiration date of points can be viewed in the “My Points”.
I have flown many times recently, can I get Frequent Flyer Award Points for these?
Award Points are not available for any flights travelled prior to joining the programme.
I have several bookings for the future which I made before joining Frequent Flyer, will I get Award Points for these?
You can get Award Points for these, in order to do this you need to go to www.aurigny.com and click on my booking and enter the last name and booking reference and your reservation will be displayed where you can add the number by clicking on the name change button to add your number, you will receive a warning to say you maybe charged a fee, please ignore this warning as you are only adding the number so please accept the changes. This is only applicable to web bookings made through aurigny.com.
Alternatively you can email email@example.com to add your number. Please provide the booking reference/s and the respective membership number/s and name/s of any members travelling. Booking must have been made using Aurigny’s published fares to earn Award Points.
Redeeming Award Points
How do I redeem points?
Log in using your Frequent Flyer number and password, complete the dates of travel and then click the red Redeem Points button to view how many points are required for your chosen flights/dates. For full information see the How to Redeem section.
I do not have enough Award Points to cover the cost of the flights I require, can I pay part by credit card or another means?
No. Award flights may only be purchased if you have sufficient points in your account.
Can I buy additional Award Points?
No, there is no facility to purchase extra Award Points at this times
Do I have pay any additional charges?
Redemption points cover the cost of the fare, all taxes/charges and any other fees must be paid for by credit/debit card at the end of the booking. Credit Card and Debit card charges are applicable, there is no fee for payment by Electron card.
Is there a different redemption value for Children?
No, the value is the same as for adults.
Can I use my Award Points to pay for someone else who is not a member of my Household Account?
Yes, you are able to book for anyone, simply use their name at step 4 of the booking process.
Can I only book return flights?
You are able to book either one way or return flights. Redemption tickets can not be open dated.
Can redemption bookings be made through the Aurigny Reservation Department?
Yes, however there will be a booking fee (see Charges and Fees Summary), for one way or return journeys.
Changes and Cancellations to Award Points
How do I make changes to my booking paid for by redemption points?
All changes must be made by contacting Aurigny’s Reservations Department on +44 1481 822128. All changes are subject to capacity limitations and an administration fee per person will be charged for each sector. For current fee levels see the Fees Section in FAQs or click here.
If the flight you are changing to requires a lower number of points than the one you are changing from, there will be no refund of the difference in fares. Equally if the taxes and charges on the fklight you are changing to are lower than the flight you are changing from, there will be no refund of the difference in taxes and charges.
The Primary Member of a Household Account is the only person authorised to make changes. It must be this person who contacts Aurigny. When calling, please make sure you have your frequent flyer membership number available.
What do I do if I need to change the name?
Name changes are permitted up to 2 hours prior to the scheduled departure time of the first flight in a booking.
A fee is payable, for current fee levels see the Fees Section in FAQs or click here.
Do I get my Award Points refunded if I cancel a flight Booking?
Award Points are non refundable, however, any taxes paid will be refunded upon written request to Aurigny Customer Services and subject to an administration charge. For current fee levels see the Fees Section in FAQs or click here.
Are my Award Points refundable if Aurigny cancels my booking?
In the event of a flight being cancelled by Aurigny, Award Points used to purchase a ticket for that flight, flight will be credited back to the Member’s Account. Except if the member has been re-accommodated onto another flight or with another airline/ferry carrier in which case points are not re-credited.
Are my Award Points worth cash?
Awards Points are not redeemable for cash.
do not forget to logout of your Frequent Flyer account when you have
finished, especially if using a public or shared computer.
Who do I contact if I am having problems opening a Frequent Flyer Account?
Email us on firstname.lastname@example.org. Please provide your address details, a day time phone number and we will set your account and email you back. Due to the high number of people joining, we may not get back to you straight away.
For more information relating to Aurigny’s Frequent Flyer Programme, please see the Frequent Flyer Terms and Conditions for full details